Hannah Villalobos
Corona
Summary
Driven and collaborative individual with strong background in customer service, bringing generosity, and patience to every interaction. Skilled in building and maintaining customer relationships, ensuring satisfaction through attentive listening and effective communication. Adept at navigating complex client needs and delivering tailored solutions, fostering trust and long-term loyalty. Committed to creating supportive and cooperative environment, leveraging exceptional interpersonal skills to enhance team dynamics and client experiences.
Overview
7
7
years of professional experience
Work History
Client Services Coordinator
Resillion LLC
05.2022 - 06.2025
- Ensured compliance with company policies while handling sensitive customer information securely and confidentially.
- Managed the resolution process for escalated customer issues in a timely manner.
- Prepared weekly performance reports outlining key metrics achieved during the week such as average response time or issue resolution rate.
- Actively participated in brainstorming sessions aimed at improving existing processes related to client services operations.
- Utilized software such as Salesforce to track customer service metrics, trends, complaints, resolutions and feedback.
Server
Lettuce Toss It
Chino Hills
04.2018 - 04.2022
- Delivered exceptional customer service to elevate dining experiences.
- Maintained cleanliness and organization of dining area and tables.
- Assisted with training new servers on restaurant procedures and policies.
- Managed guest inquiries and effectively resolved complaints in a timely manner.
- Performed opening and closing duties, including setting up the dining area and restocking supplies.
Education
High School Diploma -
Chino Hills High School
Chino Hills05.2019
Some College (No Degree) - Communications
Orange Coast College
Costa Mesa, CASkills
- Customer service focus
- Multitasking proficiency
- Client relationship management
- Organizational skills
- Time management
- Scheduling and coordination
Timeline
Client Services Coordinator
Resillion LLC
05.2022 - 06.2025
Server
Lettuce Toss It
04.2018 - 04.2022
High School Diploma -
Chino Hills High School
Some College (No Degree) - Communications
Orange Coast College