Manali Patel
London,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Credit Card Specialist
TD Canada Trust
London, ON
05.2022 - Current
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Improved understanding of financial statements, which helped in assessing risk.
- Managed over 50 customers per day delivering high-quality solutions.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Built strong relationships with customers to increase retention and loyalty.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Recommended products and services to meet customers' credit card and banking needs.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
Team Member
Tim Hortons
London, Onta
04.2021 - 12.2021
- Assisted customers in selecting merchandise best suited to needs.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
English as a Second Language Teacher
Enbee Education Centre
Anand, Gujarat
09.2018 - 05.2019
- Created monthly academic status reports based on in-depth student evaluations.
- Modified curriculum plans with colleagues to meet changing student needs.
- Documented student attendance and progress against goals.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Set assessments to measure student progress and identify growth opportunities.
- Educated students in basics of English grammar and conversational speaking.
Education
Post-Graduate Diploma - Information And Security Management
Fanshawe College of Applied Arts And Technology
London, ON05.2021
Post-Graduate Diploma - Network And Security Architecture
Fanshawe College of Applied Arts And Technology
London, ON05.2020
Bachelor's of Engineering - Computers
MBIT
Anand, Gujarat, India05.2018
Skills
- MS Office Proficiency
- Data Connectivity
- Troubleshooting and Assistance
- Configuring Devices
- Technical Issues Analysis
- Windows 10
- Hardware and Software Configuration
- Application Installation
- Complaint Resolution
- Call Center Operations
- TCP/IP
- Linux Programming
- Apple IOS
Timeline
Credit Card Specialist
TD Canada Trust
05.2022 - Current
Team Member
Tim Hortons
04.2021 - 12.2021
English as a Second Language Teacher
Enbee Education Centre
09.2018 - 05.2019
Post-Graduate Diploma - Information And Security Management
Fanshawe College of Applied Arts And Technology
Post-Graduate Diploma - Network And Security Architecture
Fanshawe College of Applied Arts And Technology
Bachelor's of Engineering - Computers
MBIT
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