KAJAL TANEJA
Scarborough,ON
Summary
Reliable Credit Card Specialist providing dedicated customer service to clients. Highly organized and skilled in identifying fraudulent activity and protecting customer information. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Credit Card Specialist
TD Canada Trust
08.2022 - Current
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Recommended products and services to meet customers' credit card and banking needs.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
MANAGER
TIM HORTONS
06.2018 - 10.2021
- Worked as a Restaurant Manager at Tim Hortons at 304 Blake Street, Barrie, Ontario, Canada
- Supervision of staff, administration duties, health and safety compliance and financial success of the location
- Strong guest service skills and commitment to providing outstanding service is essential
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees.
IT HEAD ASSISSTANT
BANSAL HOSPITAL
05.2014 - 05.2015
- Worked as an assistant to I.T
- Department at Bansal Hospital, Mehta Chowk, Amritsar, Punjab, India
- Running regular checks on network and data security
- Identifying and acting on opportunities to improve and update software and systems
- Developing and implementing IT policy and best practice guides for the organisation
Education
Diploma in Project Management -
Georgian College
Barrie, Ontario01.2019
Diploma in Big Data Analytics -
Georgian College
Barrie, Ontario01.2019
M.SC. (I.S.) -
B.B.K.D.A.V. College
Amritsar, Punjab01.2017
B.SC. (I.T.) -
B.U.C. College
Batala, Punjab01.2017
Skills
- Payment Processing
- Problem Solving
- Inventory Stocking
- Reliable and Responsible
- Cooperative Attitude
- Feedback Acceptance
- Detail-Oriented
- Honest and Ethical
- Team Collaboration
- MS Office
Certification
Emergency First Aid with CPR (Action first aid)
Academic Reports
- A static project completed on the Airline Reservation system in Visual Basics in the graduation degree from BUC college, Batala.
- Created a ASP.Net Project on IT tutorial services where an online platform was created to facilitate the buyer and seller in the process of transaction.
- Marketing Analysis for Barrie Chamber of Commerce using Python, Power BI, C#.
- Capstone Project Audit – Electronic Medical Record for Georgian College, Barrie.
Volunteer Experience
- Managed the Tech Fest at B.B.K.D.A.V. College, Amritsar, Punjab in the year 2016.
- Received the award for extraordinary academic performance among the peers in the class in Undergraduate degree at BUC college, Batala, Punjab in the year 2014.
- Received the reward and recognized for extraordinary academic performance among the peers in the PG degree at BBKDAV in 3rd semester of the course.
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Credit Card Specialist
TD Canada Trust
08.2022 - Current
MANAGER
TIM HORTONS
06.2018 - 10.2021
IT HEAD ASSISSTANT
BANSAL HOSPITAL
05.2014 - 05.2015
Diploma in Project Management -
Georgian College
Diploma in Big Data Analytics -
Georgian College
M.SC. (I.S.) -
B.B.K.D.A.V. College
B.SC. (I.T.) -
B.U.C. College
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