Manal Al Hamdani
Mississauga
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Columbia Sportswear Company
Mississauga
02.2025 - Current
- Assisted customers with product selection, sizing and styling.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Computed purchases and received and processed cash or credit payment.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Collaborated with team members to enhance customer experience and service quality.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Cashier/Customer Service
Bed Bath & Beyond
11.2018 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Assisted customers in resolving product inquiries and service issues.
- Managed high-volume phone calls while maintaining customer satisfaction standards.
- Trained new staff on company protocols and customer service techniques.
- Resolved escalated customer complaints through effective communication and problem-solving skills.
- Provided feedback to management on recurring issues to improve processes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Associate
Maryam Fashion Store
07.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server/Host
Al- Aruba Restaurant
09.2016 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
OSSD -
St. Joseph Secondary School
Mississauga, ON06.2019
Bachelor of Arts - Law
Canadian Business of College
Mississauga, ONBachelor Of Child And Youth Care -
Humber College
Lakeshore, ONSkills
- Reliable
- Organized
- Critical thinking
- Independent
- Adaptable and Flexible
- Work Task Prioritization
- Verbal and Written Communication
- Product and Service Sales
References
- Lindsey Hernandez (Columbia Manager)
(416) 898-8676
Timeline
Sales Advisor
Columbia Sportswear Company
02.2025 - Current
Cashier/Customer Service
Bed Bath & Beyond
11.2018 - 01.2023
Sales Associate
Maryam Fashion Store
07.2017 - 03.2018
Server/Host
Al- Aruba Restaurant
09.2016 - 06.2017
OSSD -
St. Joseph Secondary School
Bachelor of Arts - Law
Canadian Business of College
Bachelor Of Child And Youth Care -
Humber College