Beza Girma
Calgary,Alberta
Summary
With over 2.5 years of experience in customer service, I have developed a strong dedication to my work and a diligent work ethic. I consistently strive for excellence, delivering high-quality results promptly. Moreover, I am skilled at maintaining an organized and respectful environment to ensure customer satisfaction wherever I work.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Sport Chek
08.2021 - Current
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
Front Desk Administrator
Inner Balance Spa
04.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Monitored front areas so that questions could be promptly addressed.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Biological Anthropology
University of Calgary
Calgary, AB06.2024
High School Diploma -
Notre Dame High School
Calgary, AB06.2019
Skills
- Organized
- Reliable
- Punctual
- Hard-working
- Computer Skills: Proficient knowledge in MS Word, PowerPoint and Excel
- Team player
Additional Information
EESA- Ethiopian Eritrean Student Association
Event planning and connecting with the Ethiopian and Eritrean communities at the University of Calgary. Working and communicating with other executives to plan and coordinate events and activities.
ETHIOCARE- Nonprofit Organization
Worked and volunteered at a nonprofit organization to help connect with the Ethiopian and Eritrean communities in Calgary through creating programs such as mental health workshops and summer camps for youth.
Timeline
Front Desk Administrator
Inner Balance Spa
04.2023 - 08.2023
Sales Advisor
Sport Chek
08.2021 - Current
Bachelor of Science - Biological Anthropology
University of Calgary
High School Diploma -
Notre Dame High School
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