Man Savani
Halifax,NS
Summary
Motivated Technical Support Representative with over two years of experience in IT and customer service. Proven ability to resolve technical issues for residential and small business clients while maintaining KPI benchmarks in call resolution and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Gatestone & Co. International Inc.
Toronto, Canada
11.2024 - Current
- - Delivered Tier 1 technical support to residential and small business clients for internet, cable, and telephone services.
- - Resolved modem/router, email, and network configuration issues via inbound support calls.
- - Maintained KPI benchmarks in call resolution, average handle time, and customer satisfaction.
- - Logged detailed support cases using internal ticketing systems and collaborated with backend teams.
Customer Service Representative
Walmart Canada
Toronto, Canada
05.2023 - 10.2024
- - Provided face-to-face support to hundreds of daily customers with professionalism and efficiency.
- - Handled payments, billing inquiries, returns, and store navigation with effective problem-solving.
- - Supported POS operations and coordinated with cross-functional teams for seamless service delivery.
IT Solution
Klenki
Surat, India
03.2022 - 01.2023
- At Klenki, I played a key role in supporting the agency's global digital operations by providing comprehensive IT solutions tailored to internal and client needs. My responsibilities included ensuring system efficiency, maintaining security protocols, and facilitating smooth technological workflows that empowered the marketing teams to deliver high-performance results.
- Delivered on-site technical support, ensuring optimal system uptime for seamless operations.
- Troubleshot network, hardware, and software issues, enhancing operational efficiency across departments.
- - Ensured cybersecurity practices were followed and data was securely backed up.
- Integrated and managed digital tools to streamline marketing operations and improve workflow.
- - Collaborated with creative and analytics teams to ensure seamless technical operations during campaigns.
- Surat, Gujarat, India
- (Contract, Full-time)
Education
Diploma - Computer Programming
Georgian College
Barrie, ON01-2024
Skills
- Technical Support & Troubleshooting
- Call Center Tools
- Ticketing Systems
- Customer Relationship Management
- Password Resets
- Account Assistance
- Windows OS
- Office 365
- Active Directory
- Networking
- LAN/WAN
- Internet
- Server Basics
- MyData Management
- Version Control
Certification
- Cisco CyberOps Associate
- Introduction to Networks, Routing & Switching
- Enterprise Networking, Security & Automation
References
References available upon request.
Availability
Available to work in a multi-shift environment (7-day coverage). Open to both remote and in-office positions. Enthusiastic and fully prepared to relocate for the right opportunity.
Locations
- Halifax, NS
- Toronto, ON
Technical Experience
- Technical Support Representative, Gatestone & Co. International Inc., Toronto, ON, 11/01/24, Present, Delivered Tier 1 technical support to residential and small business clients for internet, cable, and telephone services., Resolved modem/router, email, and network configuration issues via inbound support calls., Maintained KPI benchmarks in call resolution, average handle time, and customer satisfaction., Logged detailed support cases using internal ticketing systems and collaborated with backend teams.
- Customer Service Representative, Walmart Canada, Toronto, ON, 05/01/23, 10/01/24, Provided face-to-face support to hundreds of daily customers with professionalism and efficiency., Handled payments, billing inquiries, returns, and store navigation with effective problem-solving., Supported POS operations and coordinated with cross-functional teams for seamless service delivery.
- IT Solution, Klenki, Surat, Gujarat, India, 03/01/22, 01/01/23, Delivered on-site technical support to maintain system uptime and efficiency., Provided troubleshooting for network, hardware, and software issues across departments., Ensured cybersecurity practices were followed and data was securely backed up., Assisted in the integration and management of digital tools essential for marketing operations., Collaborated with creative and analytics teams to ensure seamless technical operations during campaigns.
Timeline
Technical Support Representative
Gatestone & Co. International Inc.
11.2024 - Current
Customer Service Representative
Walmart Canada
05.2023 - 10.2024
IT Solution
Klenki
03.2022 - 01.2023
Diploma - Computer Programming
Georgian College