Akhildev Pamaulapati
Montreal,QC
Summary
Dedicated and highly skilled System Administrator with over 4 years of experience in managing, maintaining, and optimizing IT systems and infrastructure. Proven expertise in deploying, configuring, and supporting a wide range of systems, including servers, networks, and cloud environments. Adept at troubleshooting complex technical issues, implementing robust security measures, and ensuring system reliability and performance. Strong background in automating processes, managing system updates, and conducting regular system audits. Excellent problem-solving abilities and a commitment to delivering high-quality technical support and solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Representative
GATSTONE
Toronto, Ontario
06.2022 - 11.2023
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Created reports on customer complaints and feedback for management review.
- Ensured compliance with company policies and procedures regarding technical support operations.
System Administrator
HGS
HYDERABAD, INDIA
05.2017 - 11.2019
- Managed and maintained server infrastructure, ensuring optimal performance and reliability.
- Implemented security protocols and conducted regular system audits to safeguard against vulnerabilities.
- Automated routine administrative tasks, resulting in increase in efficiency.
- Provided technical support and training to end-users, resolving issues, and enhancing user productivity.
- Coordinated with cross-functional teams to deploy new systems and technologies.
Education
Diploma - Mobile Application Development
CEGEP
Montreal, QC04-2022
Bachelor of Engineering - Electronics And Computer Engineering Technology
Jntuk
Vijayawada04-2017
Skills
- Systems Installation & Configuration
- Network Administration
- Cloud Computing (eg, AWS, Azure)
- Security Management
- Backup & Disaster Recovery
- Performance Monitoring & Optimization
- Scripting & Automation
- Technical Support & Troubleshooting
- IT Infrastructure Management
- Teamwork and Collaboration
- Google Drive
- Customer Service
Certification
Technical Proficiencies:
- Operating Systems: [e.g., Windows Server, Linux]
- Tools: [e.g., VMware, Docker]
- Networking: [e.g., TCP/IP, DNS, DHCP]
- Microsoft Certified: Azure Solutions Architect Expert
- Certified Ethical Hacker (CEH)
- Google Professional Cloud Architect
Languages
English
Full Professional
French
Limited
Accomplishments
- Spearheaded a system upgrade project that resulted in a 4% increase in system performance and reduced downtime.
- Developed and implemented a disaster recovery plan that improved data recovery time by 9%.
Timeline
Technical Support Representative
GATSTONE
06.2022 - 11.2023
System Administrator
HGS
05.2017 - 11.2019
Diploma - Mobile Application Development
CEGEP
Bachelor of Engineering - Electronics And Computer Engineering Technology
Jntuk
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