Man Jaber
Edmonton,AB
Summary
An individual with a background in leadership, communication, and problem-solving, emphasizing organization and attention to detail to effectively manage multiple tasks. Known for building positive relationships with colleagues and customers, ensuring exceptional service delivery. Committed to personal growth and development, with a strong desire to contribute these qualities to a dynamic career opportunity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mobile Security Guard
BPS Protective Services K-9
12.2023 - Current
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Promoted workplace safety through regular inspections of facilities for hazards or potential issues requiring attention or repair.
- Served as a reliable point of contact for clients needing assistance or information about the property''s security measures.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Patrolled and monitored premises in company vehicle and by foot.
Mobile Security Guard
BPS K-9
10.2022 - 09.2023
- Certified in first aid and CPR demonstrating proficiency in providing aid when necessary
- Experience in hands-on and arrests
- Expertise in thorough incident reports
- Smooth communication with law enforcement
- Strong ethical standards
- Demonstrated quick response to call-outs and alarms.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored 18-20 premises in company vehicle and by foot per shift.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Communicated with security team and supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
Customer Service Manager
Walmart
06.2021 - 10.2022
- Led a team of customer service associates, cashiers, and self-checkout attendants
- Trained new hires
- Managed suspended transactions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs.
- Followed through with customer requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Supervisor and Cashier
Red Zone
06.2019 - 10.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Gathered, organized and input information into digital database.
Education
Diploma - Entrepreneurship And Innovation
Northern Alberta Institute of Technology
Edmonton, AB03.2024
No Degree- Freshman - Faculty of Arts And Sciences
American University of Beirut
Beirut, Lebanon01.2021
Highschool Diploma -
Universal College of Aley
Aley, Lebanon06.2019
Skills
- Communication Skills
- Conflict Resolution
- Hospitality
- Time Management
- Security
- Cash Handling
- Leadership
- Attention to Detail
- Report Preparation
- Security Procedures Knowledge
- First Aid Certified
- English and Lebanese Arabic Fluency
- Critical Thinking
Languages
English
Full Professional
Arabic
Native or Bilingual
Certification
- Control Tactics and Survival Skills, January 31, 2023 - January 31, 2026
- Emergency First Aid/AED and CPR-C, November 21,2022 - November 21,2025
Timeline
Mobile Security Guard
BPS Protective Services K-9
12.2023 - Current
Mobile Security Guard
BPS K-9
10.2022 - 09.2023
Customer Service Manager
Walmart
06.2021 - 10.2022
Supervisor and Cashier
Red Zone
06.2019 - 10.2019
Diploma - Entrepreneurship And Innovation
Northern Alberta Institute of Technology
No Degree- Freshman - Faculty of Arts And Sciences
American University of Beirut
Highschool Diploma -
Universal College of Aley
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