Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GURSIMRAN S PAWAR

Woodbridge,ON

Summary

Accomplished security professional with a proven track record at GARDAWORLD and Synergy Protection Group, enhancing safety and customer satisfaction through critical thinking and exceptional communication. Excelled in security camera monitoring and problem resolution, boosting team morale and client trust. Skilled in Microsoft Excel and active listening, consistently delivering professional service and strategic improvements.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

MOBILE SECURITY GUARD

GARDAWORLD
10.2022 - Current
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Enhanced team morale and cohesiveness with regular training sessions on security best practices.
  • Fostered safe shopping environment, quickly addressing customer concerns and incidents.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

MOBILE SECURITY SUPERVISOR

Synergy Protection Group
02.2023 - 12.2024
  • Optimized surveillance systems coverage by assessing existing camera placements and recommending strategic improvements.
  • Managed incident reporting processes, maintaining accurate records for analysis and improvement initiatives.
  • Improved response times to security events through efficient route planning and resource allocation.
  • Demonstrated exceptional leadership skills in managing a diverse team of security professionals while maintaining high morale levels.
  • Increased overall client satisfaction by consistently delivering professional service and promptly addressing concerns or requests.
  • Evaluated staff performance regularly, providing constructive feedback to enhance individual development.
  • Investigated and resolved customer inquiries and complaints quickly.

Senior Supervisor

Synergy Protection Group
01.2021 - 02.2023
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Oversaw routine maintenance of security equipment, ensuring optimal performance at all times.
  • Established strong relationships with community stakeholders, enhancing collaboration on local safety initiatives.
  • Managed access control systems, ensuring authorized entry to restricted areas while preventing unauthorized intrusions.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.

Customer Support Agent

The Royal Properties
04.2019 - 07.2019
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
  • Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
  • Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
  • Delivered timely updates on ongoing cases or new product releases to keep clients informed on progress towards resolution or enhancements available within the company''s offerings.
  • Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.
  • Streamlined support processes by implementing efficient ticket management systems, improving response times.
  • Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
  • Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
  • Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
  • Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Education

GED -

Seneca College of Applied Arts And Technology
North York, None
04-2021

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety
  • Critical thinking
  • Active listening
  • Customer service
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Complaint resolution
  • Call center operations

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

MOBILE SECURITY SUPERVISOR

Synergy Protection Group
02.2023 - 12.2024

MOBILE SECURITY GUARD

GARDAWORLD
10.2022 - Current

Senior Supervisor

Synergy Protection Group
01.2021 - 02.2023

Customer Support Agent

The Royal Properties
04.2019 - 07.2019

GED -

Seneca College of Applied Arts And Technology

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