Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mamta Rai

Mississauga,ON

Summary

Dynamic Customer Success and Service Delivery Manager at Geotab with a proven track record in enhancing client retention and satisfaction. Expert in problem-solving and relationship building, I successfully managed high-priority accounts and implemented effective service delivery strategies, resulting in increased customer loyalty and seamless project execution.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Success and Service Delivery Manager

Geotab
01.2024 - Current
  • Successfully managed and closed 6–7 high-value customer projects per cycle, ensuring all were delivered on time and within budget.
  • Acted as primary point of contact for enterprise clients, managing deployments of telematics devices and solutions.
  • Oversaw hundreds of concurrent SKUs, tracking performance through Excel, dashboards, and internal systems.
  • Facilitated meetings across production, logistics, and vendor teams to resolve blockers and maintain delivery schedules.
  • Strengthened client retention by building trust and ensuring transparent communication on project risks and solutions.
  • Managed high-priority accounts, ensuring smooth service delivery and maintaining strong client relationships.
  • Increased customer retention rates, proactively addressing potential issues and providing timely solutions.
  • Enhanced customer satisfaction by developing and implementing effective service delivery strategies.
  • Collaborated with cross-functional teams to develop new products and services tailored to client needs.
  • Use project management tools to track projects and issues and tasks

Project Coordinator

Petronas
04.2022 - 01.2024
  • Coordinated cross-functional teams in APAC region to achieve seamless collaboration in achieving project objectives.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Responded to requests for information on materials to inquiring parties.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.

Education

MBA - Marketing

Mumbai University
Mumbai

Bachelor of Science - Electrical, Electronics And Communications Engineering

Mumbai University
Mumbai

Skills

  • Customer satisfaction measurement
  • Sales support
  • Client retention strategies
  • Technical support
  • Problem-solving
  • Decision-making
  • Relationship building
  • Product knowledge

Languages

English
Native or Bilingual
French
Limited Working

Certification

CAPM

Timeline

Customer Success and Service Delivery Manager

Geotab
01.2024 - Current

Project Coordinator

Petronas
04.2022 - 01.2024

MBA - Marketing

Mumbai University

Bachelor of Science - Electrical, Electronics And Communications Engineering

Mumbai University

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Mamta Rai