Sarvotam Singh
Moncton,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Success Manager
Grazitti Interactive
07.2023 - 08.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
Customer Service Manager
Basware India Pvt. Ltd.
09.2016 - 02.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Avaya Backbone Tier 3 Engineer
Innovatia India.
07.2015 - 08.2016
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Technical Support Engineer in TAC (Technical Assistance Center)
VeriKraft Solutions Pvt. Ltd.
06.2014 - 06.2015
- Provided customer service by answering questions and resolving shipment issues.
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Monitored customer feedback to improve barista performance and customer service.
Client Technical Support Associate
Dell International Services Pvt. Ltd.
01.2013 - 05.2014
- Achieved high levels of client satisfaction through timely resolution of escalated cases.
- Created an extensive knowledge base for common issues, streamlining support ticket resolution process.
- Provided exceptional customer service, resulting in increased client retention rates.
Technical Support Associate
IBM Global Process Services
08.2011 - 12.2012
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Configured hardware, devices, and software to set up work stations for employees.
- Resolved issues with systems, hardware and telephones quickly and accurately.
IT Support Engineer
Visa Guru Pvt. Ltd.
03.2009 - 05.2011
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Education
MBA -
Lovely Professional University
01.2021
Skills
- Customer satisfaction measurement
- Superior customer service
- Customer Service and Communication Skills
- Effective customer service
- Orthotic Customer Service
- Adherence to high customer service standards
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Dateofbirth
11/27/85
Timeline
Customer Success Manager
Grazitti Interactive
07.2023 - 08.2024
Customer Service Manager
Basware India Pvt. Ltd.
09.2016 - 02.2023
Avaya Backbone Tier 3 Engineer
Innovatia India.
07.2015 - 08.2016
Technical Support Engineer in TAC (Technical Assistance Center)
VeriKraft Solutions Pvt. Ltd.
06.2014 - 06.2015
Client Technical Support Associate
Dell International Services Pvt. Ltd.
01.2013 - 05.2014
Technical Support Associate
IBM Global Process Services
08.2011 - 12.2012
IT Support Engineer
Visa Guru Pvt. Ltd.
03.2009 - 05.2011
MBA -
Lovely Professional University