Mami Kakuya
Vancouver,BC
Summary
I`m from japan and arrived In Vancouver in April with a work permit visa. I have experience reception and barista in japan.
I can provide friendly and hospitality customer service.
Overview
12
12
years of professional experience
Work History
Receptionist
PEEK-A-BOO Hairsalon
09.2017 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Barista Shift Supervisor
Starbucks Coffee Japan
08.2010 - 03.2015
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Butler
THE TERRACE HOTELS CO,LTD
04.2009 - 07.2010
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Provided support during emergencies or crises within the household, acting swiftly and calmly to mitigate potential issues and ensure safety for all occupants.
Education
High School Diploma -
Prefectural Chubu Agriculutural High School
Okinawa, Japan03.2009
Skills
- Customer Service
- Performance Improvement
- Initiative-taking
- Patience and Tolerance
- Punctual and Reliable
- Teamwork
Timeline
Receptionist
PEEK-A-BOO Hairsalon
09.2017 - 11.2020
Barista Shift Supervisor
Starbucks Coffee Japan
08.2010 - 03.2015
Butler
THE TERRACE HOTELS CO,LTD
04.2009 - 07.2010
High School Diploma -
Prefectural Chubu Agriculutural High School
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