Malkit Kaur
Surrey,Canada
Summary
I'm an aspiring esthetician who is passionate about skincare and helping people feel confident in their own skin. I want to be known for my professionalism, reliability, and confidence. I believe building trust with clients is very important, so | focus on listening to their needs, communicating clearly, and providing personalized care. My goal is to create a comfortable and positive experience for every client while continuing to learn and grow professionally.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Customer Representative
HDFC Bank (Concentrix)
- Handled customer calls related to accounts, loans, and credit cards.
- Resolved financial issues and explained account charges clearly.
- Assisted customers with fraud, theft, and identity theft cases.
- Updated account information and processed address changes.
- Checked status of customer accounts and tracked payments.
TEAM LEADER
McDonald’s
Saskatoon, Saskatchewan
09.2021 - 10.2025
- Managed team of 20+ employees ensuring smooth daily operations and high service standards.
- Achieved and maintained 90% customer satisfaction through efficient service and leadership.
- Processed payments, handled cash, and managed digital orders accurately.
- Prepared food items following safety and hygiene procedures.
- Packed delivery orders and maintained cleanliness of workspace.
- Assisted with inventory and replenishment of supplies.
- Monitored phone, email, and internal communications.
- Performed duties as directed by upper management.
FUNDRAISER
Heart and Stroke Foundation
03.2023 - 07.2023
- Developed and implemented fundraising strategies to meet financial targets.
- Represented organization at community events to raise awareness and support.
- Communicated with donors to thank and gather feedback after campaigns.
- Created communication materials including emails and social media content.
FRONT DESK RECEPTIONIST
Maple Leaf
09.2018 - 03.2020
- Provided professional front desk and administrative support.
- Managed high-volume calls and directed inquiries efficiently.
- Maintained organized reception area and improved guest satisfaction.
- Assisted with office coordination and scheduling.
Education
Certificate - Global Aesthetics
Blanche Macdonald
Vancouver, BC08.2027
Bachelor of Business Administration - Accounting
Parkland College
Yorkton, SK07.2022
Skills
Fundamentals of the Skin
Advanced Ingredient Technology
IPL Hair Removal
Skin Rejuvenation
Microdermabrasion
Led Facials
Advanced Facial Treatments
Dermalogica product knowledge
Swedish Facial and Body Massage
Body Exfoliation and Body Wraps
Full Body Waxing
Hot Stone Massage
Manicure and Pedicures -Regular & Gel Polish
Eyebrow- Eyelash tinting
Customer service
Languages
English: Professional
Full Professional
Punjabi: Professional
Native or Bilingual
Hindi: Professional
Native or Bilingual
Certification
Hydrafacial trained -
PreEmpt Certification
Infection Control for Best Practices
DermaLase IPL Laser Certification
Dermalogica Dermal Institute
Timeline
FUNDRAISER
Heart and Stroke Foundation
03.2023 - 07.2023
TEAM LEADER
McDonald’s
09.2021 - 10.2025
FRONT DESK RECEPTIONIST
Maple Leaf
09.2018 - 03.2020
Customer Representative
HDFC Bank (Concentrix)
Certificate - Global Aesthetics
Blanche Macdonald
Bachelor of Business Administration - Accounting
Parkland College