Alana McKay
Maple Ridge,BC
Summary
Medical esthetician graduate looking for work in the medical esthetics field in order to build valuable experience in the field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Meadow Gardens Golf Club
04.2023 - Current
- Duties include serving, VIP service, bartending, banquet and event service, beverage cart service, handling of cash
- Demonstrated strong multitasking skills by efficiently managing multiple tables
- Served food and beverages with focused attention to customer needs.
- Worked well as an individual or as part of a team
- Performed opening and closing duties
- Worked with POS system to place orders, manage bills, and handle customer care
- Used my strong customer service skills to set a positive tone for guests entire dining experience
Server/Head Hostess
Kingfishers Waterfront Pub and Grill
10.2022 - 07.2023
- Duties included hostessing, leading a team of front house staff, bussing, serving, handling cash
- Used strong customer service skills to ensure a positive dining experience for guests
- Handled billing and cash transactions accurately
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Kept up with fast-paced environments, ensuring timely service during peak hours.
Customer Service
Winners & HomeSense
10.2020 - 10.2022
- Duties included customer service, cashier, stock management and general store cleanup
- Assisted customers with inquiries and provided exceptional service
- Resolved customer complaints, returns and refunds with empathy and professionalism
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise
Customer Service
Camp Good Dog
12.2018 - 08.2019
- Duties included customer service, handing of cash and complete care for up to 12 dogs
- Ensured proper feeding and medication administration for all dogs according to owner instructions.
- Maintained cleanliness of the facility, as well as complete care for the dogs
Education
Medical Esthetics
Blanche Macdonald
Vancouver, BC11-2024
High School Diploma -
Garibaldi Secondary School
Maple Ridge, BC06-2022
Skills
- Fundamentals of the skin
- Advanced ingredients technology
- Skin rejuvenation
- Microdermabrasion
- High frequency
- LED facials
- Jelly masks
- Advanced facial treatments
- Skin resurfacing facials
- Dermalogica & Elaspa product knowledge
- Swedish facial/ body massage
- Hot stone massage
- Body exfoliation/ body wraps
- Full body waxing (facial, eyebrows, arms, underarms, bikini, brazilian, legs)
- Manicure/ pedicures - regular & gel polish
- Eyebrow & lash tint
- Makeup fundamentals/ application
- Laser IPL, Radio frequency & skin rejuvenation
Languages
English
Native or Bilingual
Certification
-Hydrofacial certification- March 26th 2024
-PreEmpt certification, Infection control for best practices- November 2024
-Dermalase IPL laser certification - August 2024
-PRO Dermaplaning masterclass - November 27th 2024
-Serving it Right certification- 2023
Timeline
Server
Meadow Gardens Golf Club
04.2023 - Current
Server/Head Hostess
Kingfishers Waterfront Pub and Grill
10.2022 - 07.2023
Customer Service
Winners & HomeSense
10.2020 - 10.2022
Customer Service
Camp Good Dog
12.2018 - 08.2019
-Hydrofacial certification- March 26th 2024
-PreEmpt certification, Infection control for best practices- November 2024
-Dermalase IPL laser certification - August 2024
-PRO Dermaplaning masterclass - November 27th 2024
-Serving it Right certification- 2023
Medical Esthetics
Blanche Macdonald
High School Diploma -
Garibaldi Secondary School
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