Mackenzie Sawada
Vancouver,BC
Summary
Recent Medical Esthetic graduate and Office Administration professional with years of experience, adept at streamlining processes and enhancing team collaboration. Skilled in advanced facial treatments and knowledgeable in Dermalogica and ElaSpa products, offering a unique blend of administrative and skincare expertise. Passionate about advancing in the skincare industry, leveraging organizational skills and attention to detail, and a desire to continue learning to drive positive outcomes by helping others feel good about themselves through esthetics.
Overview
15
15
years of professional experience
Work History
Server
Afterdark Hospitality
10.2021 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and fostering a welcoming atmosphere.
- Proposed and implemented creative upselling techniques, contributing to increased average check sizes and revenue growth.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Office Admin and HR Manager
The Warehouse Group
07.2016 - 06.2020
- Managed office tasks, improving efficiency and reducing errors through organized systems.
- Coordinated meetings and events, enhancing team collaboration and communication with the team, staff, and customers
- Maintained employee records, ensuring data accuracy and compliance with regulations.
- Supported payroll processing, contributing to timely and accurate salary distribution.
- Streamlined HR processes, enhancing efficiency in recruitment and onboarding. Coordinated team-building initiatives, fostering a positive work culture.
Assistant Manger
Aldo
07.2010 - 06.2015
- Managed team to boost sales, achieving consistent monthly growth and improved customer satisfaction.
- Trained staff in customer service, leading to higher client retention and positive feedback.
- Resolved operational issues, ensuring seamless store operations and increased efficiency.
- Introduced creative merchandising strategies, revamped store layout, and launched targeted promotional campaigns, driving increased foot traffic and sales.
- Spearheaded sales growth initiatives, leading to consistent monthly increases and enhanced customer satisfaction metrics.
Education
Diploma - Medical Esthetics
Blanche Macdonald
Vancouver, BC11-2024
Diploma - Marketing
Humber College
Toronto, ON06-2015
High School Diploma -
Lambrick Park Secondary
Victoria, BC06-2007
Skills
- Fundamentals of Skin
- Advanced Ingredient Technology
- IPL Hair Removal/Skin Rejuvenation
- Microdermabrasion
- Hydrafacial
- LED Facial
- Dermalogica and Elsa Spa Product Knowledge
- Swedish Facial and Body Massage
- Body Exfoliation and Wrap
- Full Body Waxing (Soft and Hard)
- Hot Stone Massage
- Ayurveda
- Microsoft Word/Excel
- Customer Engagement
- Fast Learning
- Professional
- Reliable
- Organized
Timeline
Server
Afterdark Hospitality
10.2021 - Current
Office Admin and HR Manager
The Warehouse Group
07.2016 - 06.2020
Assistant Manger
Aldo
07.2010 - 06.2015
Diploma - Medical Esthetics
Blanche Macdonald
Diploma - Marketing
Humber College
High School Diploma -
Lambrick Park Secondary
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