Malika Tourabi
Hamilton,ON
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Runner's Den
Hamilton, Ontario
08.2024 - Current
- Processed cash and credit payments efficiently.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained records related to sales for store management.
- Provided personalized fitting services for specialized running shoes to enhance customer satisfaction.
- Handled customer complaints in a professional manner.
Partner/Barista & Barista Trainer
Starbucks Canada
Toronto, Canada
03.2020 - 03.2024
- Maintained a hazard-free workplace and clean environment by regularly monitoring and sanitizing areas and equipment maintaining a healthy level of incident reports
- Processed over 300 beverages daily accurately and promptly maintaining a high customer service level and resulting in more efficient daily operations
- Trained 6 employees in an engaging manner utilizing communication and leadership skills ensuring that they will become a well-rounded Starbucks Partner
Patient Administrative Associate
Sunnybrook Hospital
Toronto, Canada
02.2023 - 04.2023
- Provided advanced PAA support to the hospital resulting in enhanced patient care and workflow efficiency through proactive administrative assistance, leading to a reduced rate in patient wait times and an increase in patient satisfaction scores
- Coordinated all administration and clerical activities within the department by effectively organizing administrative tasks, resulting in a decreased rate of admin errors and improvement in interdepartmental communication
- Managed patient registration and updating of patient information, scheduling appointments, ordering, and coordinating x-rays and other diagnostic procedures resulting in optimized patient scheduling and diagnostic procedures coordination and a reduction in appointment scheduling errors
- Prepared charts for all patients resulting in an improved accuracy and accessibility of patient records and a reduction in chart retrieval time done through meticulous chart preparation and consistent patient information update
Restaurant Supervisor
Paramount Fine Foods
Toronto, Canada
07.2020 - 02.2021
- Inspected dining and serving areas to ensure cleanliness and safety standards by upholding high standards of hygiene and presentation in dining areas, resulting in a low rate of customer complaints and improvement in overall dining ambiance
- Maintained communication with kitchen staff, management, serving staff, and customers resulting in a low rate of order errors and improved service quality
- Entrusted with handling cash ranging from 7K to 15K during the beginning and end of daily operations resulting in a 0 incidence of cash discrepancies and ensuring financial security and accuracy
- Creating schedules tailored to employee availability contributes to optimized staffing levels and high employee satisfaction resulting in 0 scheduling conflicts
Education
Honours Bachelor of Health Sciences - Psychology
McMaster University
12.2025
Skills
- Smart Serve certified
- Customer needs assessment
- Microsoft Office
- Speaks English, French, and Darija
- POS and cash management
- Supervision and leadership
- Strength training
- Music
Volunteer Experience
Community Kitchen Volunteer, Regent Park Community Food Center, Toronto, Ontario, 2017-2019
Long-Term Care Home Volunteer, Castleview Wychwood Towers, Toronto, Ontario, 2015-2018
Volunteer Children's Math Tutor, Roselands Jr Public School, Toronto, Ontario, 2016-2020
Timeline
Retail Sales Associate
Runner's Den
08.2024 - Current
Patient Administrative Associate
Sunnybrook Hospital
02.2023 - 04.2023
Restaurant Supervisor
Paramount Fine Foods
07.2020 - 02.2021
Partner/Barista & Barista Trainer
Starbucks Canada
03.2020 - 03.2024
Honours Bachelor of Health Sciences - Psychology
McMaster University
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