KEIRA HODGKINSON
Hamilton,ON
Summary
My customer service achievements reflect that I am a highly motivated and committed candidate. With my certification in Smart Serve, I also carry skills in conflict resolution, data entry and analysis, and executing sales. My availability of hours to work is beyond flexible and I am adaptable to any position required.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Bath and Body Works
Brantford, Ontario
09.2024 - 03.2025
- Assisted each customer and offered assistance in finding requested items; this helped improve consumer satisfaction within the store.
- Helped customers by answering questions and locating the merchandise they desire.
- Applied skills of data entry and analysis to promote company advertisement.
- Demonstrated enhanced knowledge of store products and services.
McDonald’s Team Member
McDonald’s
Brantford, ON
06.2022 - 10.2023
- Developed skills in order transactions, including handling debit and cash operations and ensuring effective cashier speeds.
- Took orders using a register, incorporating skills of technological development.
- Collaborative communication skills were essential for helping team members, by taking on additional tasks during stressful periods.
Seasonal Retail Sales Associate
Micheals
Brantford, ON
10.2023 - 01.2024
- Retail skills including recovery, SISO, stock and management.
- Assisted customers by providing essential specific product information and knowledge of store merchandise.
- Handled cashier duties, involving completing transactions in an efficient manner while providing exceptional customer service.
Only Biscotti Customer Consultant
Only Biscotti
St. George, ON
03.2022 - Current
- Consult with customers to discuss concerns and offer detailed information on goods.
- Engage with customers and worked to resolve product and service issues when needed.
- Assist customers with ordering, buying and exchanging items they wanted.
Education
Bachelor of Arts - Political Science Specialization
McMaster University
Hamilton09-2026
Skills
- Smart Serve Certified
- Data Analysis
- Conflict Resolution
- Organizational Development
- Phone Etiquette
- Executive Communication
- Collaborative Communication
- Cross Functional Collaboration
- Complex Problem Solving
- Flexibility
Timeline
Retail Sales Associate
Bath and Body Works
09.2024 - 03.2025
Seasonal Retail Sales Associate
Micheals
10.2023 - 01.2024
McDonald’s Team Member
McDonald’s
06.2022 - 10.2023
Only Biscotti Customer Consultant
Only Biscotti
03.2022 - Current
Bachelor of Arts - Political Science Specialization
McMaster University