Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Malika

Brampton,ON

Summary

Motivated individual with experience in customer service, sales, and security. Skilled in building customer relationships, understanding customer needs, and maintaining security protocols. Strong communication and interpersonal skills for providing superior customer service and ensuring safety and security measures are upheld.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Passenger service agent

Alliance Ground International
Toronto Pearson Airport, Ontario
07.2024 - Current
  • greeting passengers and checking their tickets and passports against the passenger list using
    computerized systems
    • asking security questions, allocating seats and giving out boarding cards and luggage labels
    • weighing luggage and charging the passenger extra if the luggage is overweight
    • directing passengers through security and departures
    • giving flight information and directing passengers to departure gates
    • dealing with issues from delayed, cancelled or missed flights
    • checking boarding passes at the departure gate
    • escorting people who require assistance and unaccompanied children
    • making announcements on the public address system.

Shift Supervisor

Starbucks
Toronto Pearson Airport, Ontario
11.2022 - Current
  • Maintained a high level of professionalism when dealing with difficult customers
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • Developed positive relationships with customers through friendly interactions
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe

Front Crew Member

Red Chilli Hakka Cuisine
Brampton, ON
01.2022 - 03.2023
  • Managed customer complaints in a manner that upheld positive guest interactions
  • Assisted customers with takeout orders upon request
  • Successfully maintained adherence to store guidelines for health code compliance during food preparation
  • Monitored inventory levels of food items needed for daily operation

Sales Representative

Rogers
Kitchener, ON
01.2021 - 06.2021
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Provided guidance and support to new sales representatives in order to improve their performance.
  • Implemented sales strategies to attain promotion
  • Provided support and guidance to colleagues to maintain a collaborative work environment

Education

BBA - International Business

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON

Skills

    Proficient in using MS Excel, Word, and
    Outlook
    Business development and prospecting
    skills
    Strong written and verbal communication
    skills

    Strong ambitious to succeed
    Ability to develop and maintain strong
    client relationships
    Experience working in a team and
    metrics-based performance environment

Languages

English
Fluent
Hindi
Fluent
Punjabi
Fluent

Certification

  • RAIC
  • CPR Certification
  • First Aid Certification

Timeline

Passenger service agent

Alliance Ground International
07.2024 - Current

Shift Supervisor

Starbucks
11.2022 - Current

Front Crew Member

Red Chilli Hakka Cuisine
01.2022 - 03.2023

Sales Representative

Rogers
01.2021 - 06.2021

BBA - International Business

Conestoga College Institute of Technology And Advanced Learning

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Malika