Jaspreet Kaur Brar
70 Agnes Arnold Place, Winnipeg, MB,Canada
Summary
Experienced with guest satisfaction strategies and operational enhancements in hospitality settings. Utilizes leadership skills to ensure smooth team operations and high-quality guest interactions. Track record of implementing effective conflict resolution tactics and strategic planning to improve overall guest experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
AGI Company WESTJET
Winnipeg, MB
02.2025 - Current
- Gate Trained
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
Guest Experience Manager
McDonald's
Winnipeg, MB
10.2024 - Current
- Motivated and rewarded employees to improve engagement
- Attend to customer needs, responding to questions, complaints and escalations
- Coached and developed associate to improve soft skills and recover techniques
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance
- Trained and coached junior personnel in proper procedure
- Coaching the team members if required
- Prioritized and organized tasks to efficiently accomplish to team
- Running the shift and meeting the targets
representative
IPSOS Inbound Call Center
Winnipeg, MB
02.2024 - Current
- Answering inbound calls, evaluating problems and complaints of the callers
- Providing proper solutions and responding according to their needs
- Taking customers feedback about the service they got
Crew Trainer
McDonald's
Winnipeg, MB
02.2022 - 10.2024
- Train new employees on all stations
- Give orientation to new hires
- Planned and delegated group and individual work assignments to trainees
Supervisor
Subway
Vancouver, BC
05.2021 - 02.2022
- Operated cash register, collected payments and provided accurate change
- Worked closely with front-end staff to assist customers
- Answered customer quests, provided store information and escorted to desired store areas
- Increased sales by suggesting specific complementary items to customers
- Took orders, prepared foods and processed payments in a full-service establishment
Customer service representative
Walmart
Vancouver, BC
04.2019 - 02.2022
- Dealing with customers and helping them find the product
- Cashier- taking payments and sorting the product
- Stocking up and rearranging the products to the station where it belongs to
Education
Associate of - general Science
Columbia College
Vancouver, BC08.2021
Skills
- Outstanding written and verbal communication skills
- Excellent computer knowledge
- Skills including MS word, MS PowerPoint and excel
- Positive attitude
- Can work individually
- Data Entry
- Quality control
- Teamwork
- Cooking skills
- Organization
- Interpersonal skills
- Work ethic
- Sales and upselling
- Guest relations expertise
- Team member development
- Hospitality best practices
- Customer service
- Problem-solving skills
- Time management
- Active listening
- Flexibility
Certification
- Have RAIC Blue Pass.
- Certified Security Guard from Zenith Training Centre
- As a security guard I know how to patrolling, interacting and reporting any suspicious behaviours and happenings.
- First Aid Training and CPR
- Food Handling certificate.
Timeline
Passenger Service Agent
AGI Company WESTJET
02.2025 - Current
Guest Experience Manager
McDonald's
10.2024 - Current
representative
IPSOS Inbound Call Center
02.2024 - Current
Crew Trainer
McDonald's
02.2022 - 10.2024
Supervisor
Subway
05.2021 - 02.2022
Customer service representative
Walmart
04.2019 - 02.2022
Associate of - general Science
Columbia College