Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Pedro Alves

Toronto,ON

Summary

Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software. Talented professional who is able to work and multi-task effectively. Articulate communicator who offers client advice and guidance based on their needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

Swissport
09.2023 - 05.2024
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.

Latam Sales Excellence

SwissRe
01.2019 - 01.2023
  • Performed operational and administrative activities to ensure the smooth operation of existing processes in the LatAm commercial area.
  • Supported the team in extracting and preparing data.
  • Assisted in the preparation of internal reports and presentations.
  • Supported the creation of market materials and studies.
  • Maintained direct contact with commercial teams in Brazil, Colombia, Mexico, and Miami.

Financial Analyst

FEMSA Coca Cola
09.2014 - 01.2019
  • Maintained standard costs related to Bill of Materials (BOM), sourcing matrix, marketing credits, activity rates, and purchased full goods
  • Performed standard cost validations, analysis, and audits to ensure accuracy of material master data, sourcing matrix, and BOM, and implement corrective actions as needed
  • Reviewed and analyze SAP cost rolls to identify and correct any inaccurate information and to estimate inventory revaluation
  • Performed month-end and year-end closing functions that pertain to cost of goods sold and purchase price variances such as journal entries, forecasting, reporting, analysis, and account reconciliations while maintaining the integrity of the financial reporting process and financial controls
  • Participated in preparing the annual budget and ensure costing is updated timely and accurately
  • Maintained highest level of confidentiality concerning supplier pricing and costing structure

Education

MBA - Financial Planning

George Brown College
Toronto, ON
09.2025

MBA - Banking And Finance

Insper Institute of Education And Research
São Paulo
01.2020

BBA - Business Administration

Insper Institute of Education And Research
São Paulo
12.2014

Skills

  • Numeric and Analytical Skills
  • Financial Services
  • Verbal and Written communication skills
  • Ethics and Professionalism
  • Teamwork and Collaboration
  • Customer Service
  • Flexible and Adaptable
  • Multitasking
  • Sales Strategies
  • Microsoft Office

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Certification

  • Certificate in Financial Services
  • Certificate in Financial Products
  • Certificate in Customer relationship management
  • Oratory

Timeline

Passenger Service Agent

Swissport
09.2023 - 05.2024

Latam Sales Excellence

SwissRe
01.2019 - 01.2023

Financial Analyst

FEMSA Coca Cola
09.2014 - 01.2019

MBA - Financial Planning

George Brown College

MBA - Banking And Finance

Insper Institute of Education And Research

BBA - Business Administration

Insper Institute of Education And Research

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Pedro Alves