Maliha Moutusi
Regina,Canada
Summary
Enthusiastic and motivated individual with a passion for customer service, and strong communication and problem-solving skills. Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate/Lead Cashier
Walmart Inc.
07.2021 - 10.2023
- Provided outstanding customer service, addressing inquiries, offering assistance, and promptly resolving concerns with courtesy.
- Managed cash transactions as a Lead Cashier, ensuring accuracy, processing payments, and overseeing cash register operations.
- Offered leadership to the cashier team, assigning tasks, ensuring efficient checkout workflow, and fostering teamwork.
- Served as a point of contact for complex customer issues, addressing complaints, resolving problems, and ensuring customer satisfaction.
- Emphasized collaboration among team members to meet customer needs and achieve sales targets.
- Gathered and provided feedback to management based on customer interactions to enhance the shopping experience.
- Handled incoming calls, addressing a range of customer questions from product inquiries to customer satisfaction.
- Actively listened to and resolved customer concerns, demonstrating problem-solving skills and product/service knowledge.
- Utilized internal software for efficient issue resolution and to meet customer needs promptly.
- Provided information about products, services, pricing, and company policies over phone calls, handling customer complaints professionally.
Customer Service/ Cashier/Restaurant Food Server
Prairie Donair
10.2019 - 05.2021
- Greeted and welcomed restaurant guests warmly upon arrival.
- Provided detailed menu explanations and recommendations for an enhanced dining experience.
- Skillfully took customer orders, noting preferences, special requests, and dietary restrictions.
- Expertly delivered food and drinks with precise timing and coordination.
- Checked in with diners to ensure satisfaction and address concerns during their meal.
- Managed guest payments, calculating bills accurately and issuing receipts professionally.
Production Worker(COVID-19 Safety Distance Panel)
ZE Maxima LTD./ Sleek Design
05.2020 - 07.2020
- Followed safety procedures to ensure a safe working environment.
- Properly used equipment to prevent workplace hazards and injuries.
- Quickly resolved issues to maintain productivity goals.
- Inspected final products for compliance with quality standards.
- Organized work to meet demanding production goals and deadlines.
- Participated in regular meetings with team members to discuss production updates.
Education
Certificate - Building System Technician
Saskatchewan Polytechnic
Regina, SK06-2025
Bachelor of Science - Computer Science
AIUB(2nd Year, Incomplete)
12.2023
Higher Secondary School Certificate - Science
Milestone College
06.2018
Secondary School Certificate - Science
Safiuddin Sarker Academy And College
04.2016
Skills
- Exceptional Communication
- Customer Service and Assistance
- Technical Support
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Time Management
- Data Entry
- Works Well Under Pressure
- Multitasking and organization
- Maintenance and repairs
- Safety Equipment
- Team Collaboration
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Reference
Available upon request.
Certification
- Building System Technician - (In progress)
Timeline
Customer Service Associate/Lead Cashier
Walmart Inc.
07.2021 - 10.2023
Production Worker(COVID-19 Safety Distance Panel)
ZE Maxima LTD./ Sleek Design
05.2020 - 07.2020
Customer Service/ Cashier/Restaurant Food Server
Prairie Donair
10.2019 - 05.2021
Higher Secondary School Certificate - Science
Milestone College
Secondary School Certificate - Science
Safiuddin Sarker Academy And College
Certificate - Building System Technician
Saskatchewan Polytechnic
Bachelor of Science - Computer Science
AIUB(2nd Year, Incomplete)
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