Summary
Overview
Work History
Education
Skills
Languages
Reference
Certification
Timeline
Generic

Maliha Moutusi

Regina,Canada

Summary

Enthusiastic and motivated individual with a passion for customer service, and strong communication and problem-solving skills. Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate/Lead Cashier

Walmart Inc.
07.2021 - 10.2023
  • Provided outstanding customer service, addressing inquiries, offering assistance, and promptly resolving concerns with courtesy.
  • Managed cash transactions as a Lead Cashier, ensuring accuracy, processing payments, and overseeing cash register operations.
  • Offered leadership to the cashier team, assigning tasks, ensuring efficient checkout workflow, and fostering teamwork.
  • Handled incoming calls, addressing a range of customer questions from product inquiries to customer satisfaction.
  • Actively listened to and resolved customer concerns, demonstrating problem-solving skills and product/service knowledge.
  • Utilized internal software for efficient issue resolution and to meet customer needs promptly.
  • Provided information about products, services, pricing, and company policies over phone calls, handling customer complaints professionally.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

Education

Certificate - Building System Technician

Saskatchewan Polytechnic
Regina, SK
06-2025

Higher Secondary School Certificate - Science

Milestone College
Dhaka, Bangladesh
06.2018

Secondary School Certificate - Science

Safiuddin Sarker Academy And College
Dhaka, Bangladesh
04.2016

Skills

  • Customer Service and Assistance
  • Technical Support
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Time Management
  • Works Well Under Pressure
  • Multitasking and organization
  • Maintenance and minor repairs
  • Safety Equipment
  • Team Collaboration
  • Water treatment
  • Identifying basic boiler related issues

Languages

English
Full Professional
Bengali
Full Professional
Hindi
Professional Working
Urdu
Professional Working

Reference

Dennis Callaghan.

+1 (306) 591-0890

Keith Arsenault.

+1 (306) 551-0649

Certification

  • Building System Technician
  • 5th Class power Engineering

Timeline

Customer Service Associate/Lead Cashier

Walmart Inc.
07.2021 - 10.2023

Higher Secondary School Certificate - Science

Milestone College

Secondary School Certificate - Science

Safiuddin Sarker Academy And College

Certificate - Building System Technician

Saskatchewan Polytechnic

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Maliha Moutusi