Summary
Work History
Education
Skills
Languages
Timeline
Generic

Malia Terry

Edmonton,AB

Summary

Adept at elevating customer experiences, I significantly boosted ratings through exceptional service and efficient problem-solving. My expertise in inventory control and guest relations, combined with a talent for fostering positive environments.

Bringing excellent organizational skills and positive, upbeat demeanor to ensure efficient office operations. Well-versed in essential administrative tasks and proficient in software applications. Committed to enhancing productivity and supporting team success.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Work History

Guest Services Receptionist

Horizon North Camps & Catering
  • Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
  • Utilized organizational skills to maintain an attractive lobby area, up-to-date information displays, and well-stocked refreshment stations for guests'' convenience.
  • Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
  • Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
  • Managed reservations effectively, optimizing room allocation to maximize occupancy rates.
  • Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Inventory Associate

WIS International Inventory Service
  • Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
  • Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
  • Completed physical inventory counts each month.
  • Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
  • Managed inventory storage in clean and organized fashion.
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Maintained inventory count, tracked usage, and documented variances.
  • Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
  • Performed data entry and completed proper paperwork.
  • Supported the implementation of new barcode scanning technology, improving overall speed and accuracy in managing product movements throughout the facility.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Sorted and delivered materials to different work areas and staff.

Office Administrator

Unity Smart Security
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Food Service Worker

Dairy Queen Grill & Chill
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Reduced food preparation times by organizing workstations effectively.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Lead Barista

Cluny Bistro & Boulangerie
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted additional items with beverages, increasing store sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Used POS system to accurately enter orders and process payments.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Education

Pharmacy

Robertson College
Edmonton, AB

Skills

  • Patience and tolerance
  • Guest relations
  • Complaint handling
  • Cash handling experience
  • Customer service
  • Problem-solving
  • Multitasking
  • Front desk operations
  • Reliability
  • Excellent communication
  • Computer skills
  • Customer satisfaction
  • Adaptability and flexibility
  • Verbal and written communication
  • Check-in and Check-out procedures
  • Cash handling
  • Detail-oriented
  • Phone and email etiquette
  • Office organization
  • Data entry
  • Inventory control
  • Guest reception
  • Continuous improvement
  • Adaptability
  • POS system operation

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Guest Services Receptionist

Horizon North Camps & Catering

Inventory Associate

WIS International Inventory Service

Office Administrator

Unity Smart Security

Food Service Worker

Dairy Queen Grill & Chill

Lead Barista

Cluny Bistro & Boulangerie

Pharmacy

Robertson College

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Malia Terry