Jacqueline Smith
San Jose
Summary
Dynamic and dedicated professional with extensive experience in guest relations and service excellence at The Spa Los Gatos. Proven ability to enhance guest experiences through effective communication and multitasking. Skilled in property management systems and upselling services, consistently delivering outstanding results and fostering loyal clientele.
Overview
23
23
years of professional experience
Work History
Guest Services Receptionist
The Spa Los Gatos
Los Gatos, CA
04.2025 - Current
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed reservation inquiries and provided accurate information on services.
- Assisted with check-in and check-out processes, enhancing guest experience.
- Maintained cleanliness and organization of front desk area for efficiency.
- Utilized booking systems to input guest information effectively and accurately.
Bartender
Morton’s The Steakhouse
San Jose, CA
09.2024 - Current
- Crafted signature cocktails and provided exceptional beverage service to enhance guest experiences.
- Managed bar inventory, ensuring optimal stock levels and reducing waste through efficient ordering processes.
- Trained new staff on bartending techniques, menu knowledge, and customer service standards to uphold quality.
- Collaborated with kitchen staff to develop drink pairings that complemented menu offerings effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Esthetician
Brixton Hue Style Studio
San Jose, CA
06.2003 - Current
- Provided customized skincare consultations to clients, addressing individual needs and preferences.
- Administered a variety of facial treatments, enhancing client satisfaction and skin health.
- Maintained cleanliness and organization of treatment rooms, ensuring compliance with health standards.
- Assisted in inventory management, tracking product usage and restocking supplies as needed.
- Participated in ongoing training sessions to stay current on industry trends and techniques.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Bartender
The Brit Sports Pub and Patio
San Jose, CA
05.2011 - 04.2024
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
Esthetics License - Esthetics
San Jose City College
San Jose, California, CA06.2002
Skills
- Patience and tolerance
- Upselling services
- Guest relations
- Property management systems
- Administrative tasks
- Cash handling experience
- Multitasking
Timeline
Guest Services Receptionist
The Spa Los Gatos
04.2025 - Current
Bartender
Morton’s The Steakhouse
09.2024 - Current
Bartender
The Brit Sports Pub and Patio
05.2011 - 04.2024
Esthetician
Brixton Hue Style Studio
06.2003 - Current
Esthetics License - Esthetics
San Jose City College