Malcolm General

• Worked with children from K to Gr. 7 in a small structured setting for students with moderate to severe autism, including behavioural and/or communicative challenges and whose learning needs cannot be met in mainstream classroom.
• Gave one-on-one attention to students, while maintaining overall focus on entire group while enabling the teacher to complete 85% of a sit-down group lesson plan on time in an autistic structured classroom.
• Within the structured autism class that I work in I would have a 75% successfully transition of students from one school activity to the next without incidence by using the classroom transition program developed by the teacher and the other education assistants in the classroom.
• 50% success rate when adequately prompting a non-verbal autistic student to independently use their communication aid when the student is inappropriately using a behavior when wanting a reinforcing item or need.
• Was able to increase communication skills within the classroom by having the students request a food item by using a communication system called the “Picture Exchange System” as well as collaboration with my other co-workers that resulted in a 65% increase in interactive communication of a “wanted need”.

• Providing information about site services and directs individuals to appropriate areas and other personnel, responds to requests for information, and general information about services.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Provide a welcoming, informative and respectful presence for individuals accessing services at the health care site and ensures that established site procedures and guidelines are followed with an emphasis on safety and infection prevention & control.
• Collaborating with all Burnaby Division Family Practice and Fraser Health Authority staff.
• Be responsible for greeting and engaging with individuals accessing services at the site and asks individuals questions regarding potential symptoms using established and provided scripts and forms.
• Carried out day-day-day duties accurately and efficiently
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Identified issues, analyzed information and provided solutions to problems.
• Improved operations through consistent hard work and dedication.

• Attended to customer’s needs at the bar and on the floor.
• Being aware of and asking customers what their dietary needs with gluten and other food-based allergies and sensitivity.
• Was responsible for general clean-up of the bar and the restaurant.
• Providing efficient service by guiding guests through menus, suggestively selling drinks, appetizers, entrees and desserts.
• Prepared end of day reports for cash, credit card, and interac deposits.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Was responsible for the closing restaurant at the end of my shift
• Cultivated warm relationships with regular customers.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.