Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Malaya Hachey

Chilliwack,BC

Summary

I have been in the service industry for 12 years and have worked all front of house positions. I have gained knowledge from every service style from family to fine dining. Proven to elevate customer experiences, I excel in efficient multitasking and exceptional customer service. Leveraging strong communication, I've managed high-volume workloads and special events, consistently surpassing client expectations without compromising service quality.

Overview

12
12
years of professional experience

Work History

Lounge Server, Bartender

Frankie's Italian Kitchen & Bar
10.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and attending to special requests.
  • Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
  • Prepared specialty cocktails according to established recipes for consistent taste quality across shifts.

Bartender, Server, Shift Leader

The Offy
09.2022 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Planned and executed special events and private parties.
  • Cultivated warm relationships with regular clientele.
  • Managed the floor while maintaining a lively atmosphere for clientele.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Yacht Stewardess

M/Y Santosh
01.2022 - 07.2022
  • Provided white-glove dinner and wine service.
  • Accomplished last minute day trips for 30+ clientele onboard while surpassing clients' expectations.
  • Maintained a positive and professional attitude during stressful situations.

Server, Bartender

Greek Islands Restaurant
09.2012 - 10.2021
  • Started as a busser & hostess and worked my way up to all front of house positions in a family oriented restaurant.
  • Maintained a family/working relationship with owners & co-workers.

Server

Cactus Club Cafe
01.2018 - 02.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Serving It Right

Level 2 Food Safety & Hygiene For Catering

Elementary First Aid

STCW Yacht Safety Training

Skills

  • Strong Communication Skills
  • Food and wine knowledge
  • Exceptional customer service
  • Efficient multitasking
  • Ability to make Guests' comfortable
  • Team oriented

Accomplishments

Summer Internship at Chateau St Victor La Coste, Bed & Breakfast in the South of France.

Served and attended to high profile clientele, studied French cuisine and wine pairing, tablescaping for dinner service.

Timeline

Lounge Server, Bartender

Frankie's Italian Kitchen & Bar
10.2023 - Current

Bartender, Server, Shift Leader

The Offy
09.2022 - 10.2023

Yacht Stewardess

M/Y Santosh
01.2022 - 07.2022

Server

Cactus Club Cafe
01.2018 - 02.2019

Server, Bartender

Greek Islands Restaurant
09.2012 - 10.2021

Serving It Right

Level 2 Food Safety & Hygiene For Catering

Elementary First Aid

STCW Yacht Safety Training

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Malaya Hachey