Malavika Menon
Edmonton,AB
Summary
With over 4 years of experience in various roles, specializing in administration, operations, and human resources, my career spans from managing HR and administrative tasks in India for 2.5 years to serving as a Service Coordinator for an electrical contracting firm in Canada, ensuring efficient service delivery and client satisfaction. Progressing to Operations Coordinator, responsibilities included employee engagement, electricians' schedule management, updating client compliance portals, and developing training materials for new software. My diverse experience, strong work ethic, and commitment to continuous learning underscore my value to any organization.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
RICO Lighting & Electrical Services
2024.03 - 2024.06
- Fostered employee engagement for both office staff and electricians to boost teamwork and productivity.
- Maintained and updated client compliance network portals, ensuring timely and accurate information.
- Coordinated and managed the scheduling of electricians to maximize efficiency and resource allocation.
- Acquired proficiency in new software applications, developing and delivering training materials for office staff.
- Oversaw inventory management and procurement of office supplies to ensure smooth daily operations.
- Implemented and monitored safety protocols to ensure a safe working environment for all employees.
- Assisted in the preparation of reports and documentation for management review and decision-making.
Service Coordinator
RICO Lighting & Electrical Services
2022.11 - 2024.03
- Proactively plan, forecast and dispatch service calls for the staff electricians.
- Dispatch work orders to sub-contractors across Canada.
- Handle customer inquiries in a timely and professional manner.
- Update customer web portals with up-to-date information.
- Work closely with the electrical supervisor to provide administrative tracking support.
- Source, order and track project deliverable's.
- Liaison between customer and field staff.
- Prepare service and small project quotations for management review.
- Receive, organize and prepare material for upcoming service calls.
- Provide coverage for other coordinators as required.
Executive - HR & Administration
Hedge Group of Companies
2019.04 - 2019.12
- Full Cycle Recruitment ( From Scheduling the interview till joining of the candidate)
- Handling Employee database.
- Leaves and Attendance Management, Managing Advance salary, Bonus, Loans etc.
- Handling the Payroll, Confirmation & Performance Appraisal.
- Liaison with various Government Organization for Employee Provident Fund, Employee State Insurance and other benefits.
- Exit Interviews & Full & Final Settlement.
Jr. Executive, HR & Administration
GAC Shipping (India) Pvt. Ltd.
2017.06 - 2019.03
- Reviewing resumes and applications, conducting recruitment interviews and providing the necessary inputs during the hiring process, working with recruitment agencies to source for candidates for specific job positions
- Maintaining HR records, handling insurance relate issues.
- Managing work place safety
- Training & Development of new/existing employees through GCA (GAC Corporate Academy)
- Preparing and submitting all relevant letters/documents/certificates/ as per the requirement in consultation with the Management
- Recording, maintaining and monitoring attendance to ensure employee punctuality
- Engaging with employees on regular basis.
- Assisting ISO Audits/Internal Audit.
Education
Masters In Business Administration - Human Resource Management
ICFAI, Tripura
04.2022
Bachelors of Commerce (WES Certified) - Accounting And Finance
Chinmaya Vidyapeeth Cochin
03.2016
Skills
- Ability to multitask and prioritize key tasks
- Flexible, adaptable and open to change
- A capable team player who is able to liaise with people at all levels
- Easy going and approachable
- Performance Management
- HR policies & procedures
- Employee Relation
- Training & Development
Languages
English
Malayalam
Hindi
Timeline
Operations Coordinator
RICO Lighting & Electrical Services
2024.03 - 2024.06
Service Coordinator
RICO Lighting & Electrical Services
2022.11 - 2024.03
Executive - HR & Administration
Hedge Group of Companies
2019.04 - 2019.12
Jr. Executive, HR & Administration
GAC Shipping (India) Pvt. Ltd.
2017.06 - 2019.03
Masters In Business Administration - Human Resource Management
ICFAI, Tripura
Bachelors of Commerce (WES Certified) - Accounting And Finance
Chinmaya Vidyapeeth Cochin
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