Malav Pathak
Barrie,ON
Summary
Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue.
Overview
6
6
years of professional experience
Work History
Retention Account Manager
Nordia
Barrie, Ontario
07.2022 - Current
- Researched competitive services, pricing models, and product offerings to remain competitive in the market for group bookings and family business.
- Collaborated with sales teams to identify customers at risk of attrition and develop appropriate strategies to retain them and help business grow by 25%.
- Enforced rules and regulations pertaining to the facility's operations.
- Supervised daily operations including scheduling shifts, assigning duties.
Assistant Support Manager
Walmart
Barrie, Ontario
06.2019 - 07.2022
- Provided technical support to customers, troubleshooting hardware and software issues.
- Coordinated with external vendors to resolve complex technical problems and placed multiple purchase and sales orders.
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement, resulting in a 25% boost in sales.
Administrative Officer
Walmart
Barrie, Ontario
05.2018 - 05.2019
- Managed incoming applications and appointments through tracking system, ensuring timely responses were made.
- Coordinated meetings, conferences, travel arrangements.
- Processed payroll information according to established guidelines.
- Assisted in the development of new administrative systems, procedures and policies.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Education
Diploma in Computer System And Networking - Computer and Information Systems
Georgian College of Applied Arts And Technology
Barrie, ON09-2020
Computer Engineering in Bachelor of Computer Software - Computer Software And Computer Security System
Gujarat University
Ahmedabad, Gujarat06-2017
Skills
- CRM Software Proficiency
- Operations Management
- Cross - Functional Communication
- Data Analyst
- Performance Evaluation with
Timeline
Retention Account Manager
Nordia
07.2022 - Current
Assistant Support Manager
Walmart
06.2019 - 07.2022
Administrative Officer
Walmart
05.2018 - 05.2019
Diploma in Computer System And Networking - Computer and Information Systems
Georgian College of Applied Arts And Technology
Computer Engineering in Bachelor of Computer Software - Computer Software And Computer Security System
Gujarat University
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