Drew Dowd
Moreno Valley
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. With experience in direct sales, over the phone, in person, and business to business sales I bring lots of unique sales and customer service experience.
Overview
9
9
years of professional experience
Work History
Retention Account Manager
ACETECHOPS
02.2022 - Current
- Identified potential at-risk accounts early on, implementing preemptive measures to avoid loss of business or revenue slippage.
- Optimized internal processes by identifying gaps and inefficiencies, proposing solutions for streamlining account management operations.
- Achieved significant improvements in customer lifetime value through diligent account management practices.
- Increased revenue for the company by upselling and cross-selling products to existing customers.
- Collaborated with the sales team to identify opportunities for account growth and expansion.
- Negotiated contract renewals successfully, securing continued business from key accounts.
- Effectively managed a high volume of client accounts while maintaining excellent communication standards, resulting in a solid reputation as a trusted advisor in the organization.
Outside Sales Associate
Start New Financial
01.2021 - 01.2022
- Regularly monitored sales performance against established goals, making adjustments as needed to ensure consistent achievement of targets throughout the year.
- Provided exceptional after-sales support to clients, fostering long-term relationships and ensuring repeat business.
- Negotiated contracts with clients while balancing company objectives for profitability and customer satisfaction.
- Achieved higher levels of customer trust by providing accurate product knowledge along with excellent communication skills.
Marketing Associate
Universal Promote
08.2018 - 11.2020
- Enhanced social media presence with creative content and effective targeting.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Showcased market successes with compelling presentations for clients.
- Managed cross-functional projects, ensuring timely delivery of high-quality marketing materials.
- Increased website traffic through effective content creation and search engine optimization strategies.
Car Sales Advisor
California Motors Direct
02.2017 - 06.2018
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
Education
No Degree - Accounting And Finance
Riverside Community College
Riverside, CASkills
- CRM software proficiency
- Client onboarding
- Customer service experience
- Outstanding interpersonal skills
- Negotiation
- Retention strategies
- Excellent communication skills
- Proficiency in [office equipment]
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Retention Account Manager
ACETECHOPS
02.2022 - Current
Outside Sales Associate
Start New Financial
01.2021 - 01.2022
Marketing Associate
Universal Promote
08.2018 - 11.2020
Car Sales Advisor
California Motors Direct
02.2017 - 06.2018
No Degree - Accounting And Finance
Riverside Community College