MALACHI SCOTT
Brampton,ON
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Peel North Collision Center
Brampton, Ontario
11.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Package Handler
UPS
Brampton, ON
06.2022 - 09.2022
- Loading full-sized delivery trucks.
- Inspected packages for damages or defects and recorded any issues found.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Checked all outgoing shipments to ensure accuracy of contents.
Package Handler
FedEx
Brampton, ON
06.2021 - 09.2021
- Opened, loaded/unloaded ULD's
- Organized Cargo in shipment containers.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Labeled parcels accurately according to company guidelines.
Crew Member/Brower
McDonald’s
Brampton, ON
09.2020 - 09.2021
- Worked in a fast-paced kitchen completing orders in a timely fashion.
- Restocked kitchen supplies including food products and utensils.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Volunteer
Scotiabank: Marathon Run
Toronto, ON
10.2019
- Ensured that the marathon runners were properly hydrated
- Ensured that the roads were clear of any obstructions.
Volunteer
Dragon Boat Racing
- Guarded and protected restricted areas around the racers and boats
- Guided spectators to the correct viewing areas.
Volunteer
Canada Food Drive
- Packaged and distributed canned food
- Processed incoming food donations and organized food packages to serve the less fortunate.
Education
David Suzuki Secondary School
Police Foundations Graduate -
Humber College, Lakeshore Campus
Skills
- Excellent organization skills
- Exemplary time management skills
- Strong collaboration skills
- Innovative and creative ideas
- Effective leadership skills
- Dynamic problem solver and quick thinker
- Data Entry
- Report Generation
- Store maintenance
Certification
- First Aid Certified Level C
- CPR
- AED
State
ON
Zip
L61 1X6
City
Brampton
Street
49 Mcmurchy Ave N
References
Arun Dhanota, Program Coordinator and Professor, Humber College Institute of Technology & Advanced Learning, 3120 Lakeshore Blvd, West, Toronto, ON, M8V 1K8, 416-675-6622 x 3770, arun.dhanota@humber.com
More references available upon request
Timeline
Customer Service Representative
Peel North Collision Center
11.2023 - Current
Package Handler
UPS
06.2022 - 09.2022
Package Handler
FedEx
06.2021 - 09.2021
Crew Member/Brower
McDonald’s
09.2020 - 09.2021
Volunteer
Scotiabank: Marathon Run
10.2019
Volunteer
Dragon Boat Racing
Volunteer
Canada Food Drive
David Suzuki Secondary School
Police Foundations Graduate -
Humber College, Lakeshore Campus
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