MA KRIZELLE REYES
Calgary,Canada
Summary
A dynamic and result-driven Marketing professional with a robust tenure of 16 years at BDO Unibank Inc. one of the leading and largest in the Philippines. A solid decade-long background as a Customer Service Associate across branches, excelling in delivering exemplary service, handling diverse transactions, maintaining customer satisfaction and accounting.
Overview
22
22
years of professional experience
Work History
Junior Assistant Manager
BDO Unibank Inc.
01.2018 - 10.2023
- Oversee the day-to-day operations of the Marketing section, emphasizing quality service enhancement, customer relations, accurate processing, and operational efficiency. Authorized to comply with Anti-Money Laundering Act (AMLA) regulations by meticulously reporting covered and suspicious transactions, and handling various client types while practicing due diligence.
- Act as an alternate Branch Cashier.
- Assume accounting responsibilities for branches without Accounting Assistants, ensuring transaction entries.
Administrative Assistant
JR Trinidad Real Estate Residential And Commercial
01.2003 - 10.2023
- Handles all overall administrative work, payroll, and bookkeeping,
Marketing Assistant
BDO Unibank Inc.
02.2017 - 12.2017
- Performs account opening, placements, insurance and other bank products and services based on customer preferences. Secure correctness and completion of transaction documents used in processing.
Customer Service Representative
BDO Unibank Inc.
07.2007 - 01.2017
- Execute accurate and efficient over-the-counter transactions including deposits, withdrawals, payments, foreign currency exchanges, domestic and international wire transfers, and other miscellaneous transactions for customers.
Canteen Server
Porkchop Sa Parking
01.2003 - 12.2007
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
School Library Assistant Student Volunteer
Marisyl School
06.2001 - 04.2003
- Streamlined book circulation process for improved efficiency with an updated cataloging system.
- Placed books on proper shelves when returned to circulation.
Education
Business Administration Diploma Financial Services
Bow Valley College
Alberta Canada 03.2025
Skills
- Business Development
- Computer Skills
- Customer Focus
- Financial Analysis
- Accounting and Bookkeeping
CERTIFICATIONS AND TRAININGS
BDO Unibank Inc.
· Data privacy act and account confidentiality - April 2023
· Unit Investment Trust Fund UITF 101, 102, 103, Level up – March 2023
· AMLA 102 to 107 February 2023
· Business continuity 101 - February 2022
· ID detection and verification - November 2022
· Operational risk management 101 - January 2022
· Data privacy fundamental - March 2021
· Financial literacy - July 2021
· Biscuit policy - July 2021
· Financial consumer protection - October 2019
· Signature verification seminar - July 2007
· Counterfeit detection currency redemption seminar - July 2007
Barista Coffee Academy of Asia (BCAA)
· Barista 101 - November 20, 21, 22 and 23, 2023
· Brewing Basics - November 24, 2023 (4Hours)
· Latte Art Appreciation – November 24, 2023 (4Hours)
REFERENCES
Imelda M. Lorenzo Branch Head Monumento Area BDO Unibank Inc. – Malanday Branch Philippines
bh.malanday-mac-arthur-highway@bdo.com.ph
Ma Rejina G. Muldong Assistant Branch Head Monumento Area BDO Unibank Inc. – Malabon Rizal Branch
ma.rejina@yahoo.com.ph
Cindy Punzalan Nurse
18591 Chaparral Manor Southeast Calgary Alberta Canada
+1 403 3543368
Timeline
Junior Assistant Manager
BDO Unibank Inc.
01.2018 - 10.2023
Marketing Assistant
BDO Unibank Inc.
02.2017 - 12.2017
Customer Service Representative
BDO Unibank Inc.
07.2007 - 01.2017
Administrative Assistant
JR Trinidad Real Estate Residential And Commercial
01.2003 - 10.2023
Canteen Server
Porkchop Sa Parking
01.2003 - 12.2007
School Library Assistant Student Volunteer
Marisyl School
06.2001 - 04.2003
Business Administration Diploma Financial Services
Bow Valley College
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