MAKONGO SOPPO RAYMOND LE CONSTANT
MONTREAL,CANADA
Summary
. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Général Manager
Management Pétrochimie INC (MPI)
Montreal, Canada
01.2022 - Current
- Oil and Petroleum products intermediation
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained employees on duties, policies and procedures.
Banking Advisor
Royal Bank of Canada (RBC)
01.2021 - 01.2023
- Customer service Counselor
Retirement, Insurance and Pension Funds Counsellor
Industrielle Alliance Insurance
01.2019 - 01.2021
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
- Engaged in continuous professional development to stay informed about the latest counseling techniques and theories.
Customer service Agent, Supervisor
AEGON-PROTOCOL US
01.2015 - 01.2019
- Based Corporation in Montreal
Customer service, counsellor in communication, Managing supervisor
Videotron
01.2013 - 01.2015
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Coordinated cross-departmental projects to ensure timely and successful completion.
Customer service, counsellor in communication, Managing supervisor
MAKEXIM Ltd
01.2010 - 01.2013
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Contingent Central Risk Manager
First national Bank of Boston (FNBB)
PARIS, Ontario
01.1992 - 09.1997
- Paris/Douala
- Developed business continuity and disaster recovery plans to minimize operational disruptions.
- Advised on the financial impact of risks and recommended strategies for financial protection.
- Constructed periodic surveys and inspections to comply with regulatory committees.
- Conducted detailed risk assessments across various departments to identify vulnerabilities.
Education
PhD-DBA - Doctorate in Business Administration
ESGCI international
France01.2028
2nd Cycle Diploma - Financial Markets
Sherbrooke University Campus of Longueuil
Canada01.2009
Bachelor of Arts -
HAUTES ETUDES COMMERCIALES of Montréal (HEC)
Canada01.2005
Certificates of Transition -
University of Montreal (UDM)
Canada01.2003
Certificate of commerce -
Mc Gill Continuing Education University of Montreal
Canada01.2002
Skills
- Windows
- Advertising and marketing
- Profit and loss accountability
- Employee development
- Safety assurance
- Dealership management
- Performance improvements
- Staff motivation
- Public relations
- Top talent recruiting, hiring, and retention
- Relationship building
- Departmental operations management
- Strategic planning
- Team building
- Cross-functional team management
- Expense control
- Process improvements
- Workflow planning
- Bilingual
- Negotiation skills
- Economic analysis
- Financial administration
- Multimillion-dollar P&L management
- Leadership and team building
- Operations Start-up
- Financial markets competencies
Certification
- Money laundering and Anti-terrorism
- Canadian National Credit-Loan Exam
- Banking financial Advisor
- ACBA, SSG Banking Advisor
Affiliations
- VOLONTEER WORKER AT ELDER HOUSES
Languages
English
Full Professional
French
Full Professional
German
Limited
Timeline
Général Manager
Management Pétrochimie INC (MPI)
01.2022 - Current
Banking Advisor
Royal Bank of Canada (RBC)
01.2021 - 01.2023
Retirement, Insurance and Pension Funds Counsellor
Industrielle Alliance Insurance
01.2019 - 01.2021
Customer service Agent, Supervisor
AEGON-PROTOCOL US
01.2015 - 01.2019
Customer service, counsellor in communication, Managing supervisor
Videotron
01.2013 - 01.2015
Customer service, counsellor in communication, Managing supervisor
MAKEXIM Ltd
01.2010 - 01.2013
Contingent Central Risk Manager
First national Bank of Boston (FNBB)
01.1992 - 09.1997
PhD-DBA - Doctorate in Business Administration
ESGCI international
2nd Cycle Diploma - Financial Markets
Sherbrooke University Campus of Longueuil
Bachelor of Arts -
HAUTES ETUDES COMMERCIALES of Montréal (HEC)
Certificates of Transition -
University of Montreal (UDM)
Certificate of commerce -
Mc Gill Continuing Education University of Montreal