Makeda Sullivan-Rose
Mississauga,ON
Summary
Experienced with team coordination and task management, ensuring seamless operations and high-quality service. Utilizes leadership and problem-solving skills to address challenges and maintain team efficiency. Knowledge of effective communication techniques to foster cohesive and motivated crew.
Overview
17
17
years of professional experience
Work History
Crew Member Team Leader
A&W
11.2022 - 01.2025
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
Business Operator
Snatch A Closet/SweetMouth Cafe & Event Rentals
03.2019 - 11.2022
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Implemented innovative solutions to address unique business challenges, resulting in improved operations and enhanced profitability.
- Optimized supply chain management to reduce costs, improve efficiency, and ensure timely product delivery.
Warehouse Dispatcher/ Stock Monitor
MRD Inventory Management
03.2016 - 11.2018
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Customer Care Rep. /Sales Clerk
Lucky Dollar Furniture & Appliance Store
09.2007 - 02.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
Business Management Supervision NVQ-J Certification Level 3 -
HEART Trust NTA Rockfort VTC
05.2017
General Office Administration NVQ-J Certification Level 1 -
HEART Trust NTA Rockfort VTC
06.2007
Caribbean Secondary Examination Certificate(CXC) - Mathematics, English, Religious Education, Technical Drawing
Mona High School
Kingston, St. Andrew07.2006
Skills
- Inventory Management
- Sanitation and Safety
- Customer Dispute Resolution
- Sales Opportunity Identification
- Customer Retention
- Visual Merchandising
- Customer Relationship Building
- Data Entry Software Operation
- Sales Increase Achievement
- Promotional Discussion
- Instruction Following
- Initiative Taking
Timeline
Crew Member Team Leader
A&W
11.2022 - 01.2025
Business Operator
Snatch A Closet/SweetMouth Cafe & Event Rentals
03.2019 - 11.2022
Warehouse Dispatcher/ Stock Monitor
MRD Inventory Management
03.2016 - 11.2018
Customer Care Rep. /Sales Clerk
Lucky Dollar Furniture & Appliance Store
09.2007 - 02.2008
General Office Administration NVQ-J Certification Level 1 -
HEART Trust NTA Rockfort VTC
Caribbean Secondary Examination Certificate(CXC) - Mathematics, English, Religious Education, Technical Drawing
Mona High School
Business Management Supervision NVQ-J Certification Level 3 -
HEART Trust NTA Rockfort VTC
Similar Profiles
Prabhjot KaurPrabhjot Kaur
Front Leader at A&WFront Leader at A&W
Jayme FurlongJayme Furlong
Fast Food Team Member at A&WFast Food Team Member at A&W
Simran WattsSimran Watts
Team Member at A&WTeam Member at A&W
Gursimran KaurGursimran Kaur
Customer Serve at A&WCustomer Serve at A&W
Cassandra MandapCassandra Mandap
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit