Makayleh Jones
Sacramento
Summary
Customer Service and Administrative Support professional with 5+ years of experience supporting customers and internal teams in high-volume, detail-driven environments. Known for professionalism, reliability, accuracy, and building trust while delivering efficient, service-focused support.
Overview
8
8
years of professional experience
Work History
Mailroom Sorter
FirstSource
Chico
12.2023 - 03.2025
- Sorted and distributed incoming and outgoing mail using manual and automated systems
- Verified addresses, postage, and routing to ensure accuracy
- Maintained records and handled confidential documents per procedures
- Communicated effectively with fellow sorters about workloads and progress updates.
- Cleaned work area regularly so as not to impede productivity or efficiency levels.
- Trained new employees on proper sorting techniques and procedures.
- Utilized manual and automated systems to sort items at a high volume.
- Managed time effectively to meet or exceed sorting targets and deadlines.
Contact Center Representative
Avoya Travel
Remote
04.2022 - 11.2023
- Handled high-volume inbound and outbound customer interactions
- Documented interactions accurately within CRM systems
- Collaborated with teams to resolve issues efficiently
Customer Service Representative
Faneuil
Sacramento
01.2020 - 10.2021
- Resolved 100+ daily customer inquiries with accuracy and empathy
- Assisted with billing questions, service options, and account updates
- Met performance standards and supported new hire training
- Handled escalated issues with professionalism and care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier / Team Lead
Crazy for Yogurt
Sacramento
04.2018 - 12.2019
- Supervised cashier operations and trained new employees
- Handled transactions and resolved customer concerns professionally
Receptionist
Aspire Hair Design
Sacramento
04.2017 - 02.2018
- Managed front desk operations, scheduling, and customer check-ins
- Provided administrative support and ensured positive client experiences
- Greeted clients warmly upon arrival at the salon.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
High School Diploma - Computer Information Systems
SacramentoSkills
- Customer & Member Service
- CRM Systems & Call Center Operations
- Administrative Support & Documentation
- Conflict Resolution & De-escalation
- Data Entry & Accuracy
- Microsoft Office (Word, Excel, Outlook)
- Communication & Active Listening
- Time Management & Multitasking
- Training new employees
- Reliability and punctuality
Timeline
Mailroom Sorter
FirstSource
12.2023 - 03.2025
Contact Center Representative
Avoya Travel
04.2022 - 11.2023
Customer Service Representative
Faneuil
01.2020 - 10.2021
Cashier / Team Lead
Crazy for Yogurt
04.2018 - 12.2019
Receptionist
Aspire Hair Design
04.2017 - 02.2018