Chloe J. Dowell
Los Angeles
Summary
Customer-focused professional with experience assisting customers through in-person, phone, chat, and email interactions in retail, customer service, and front-desk environments. Skilled in answering questions, resolving concerns, managing customer accounts, processing transactions, and explaining services clearly and professionally. Dependable team member known for strong communication, accuracy, patience, and providing friendly service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sortation Associate
Amazon
Nashville
05.2026 - Current
- Process customer packages accurately in a fast-paced, high-volume environment.
- Use handheld technology to scan, track, and route packages accurately.
- Work collaboratively with team members to meet productivity and quality goals.
- Identify discrepancies and take appropriate steps to support accurate operations.
- Maintain an organized and safe work environment while adapting to changing business needs.
Delivery Associate
DoorDash
Los Angeles
03.2025 - 03.2026
- Manage multiple customer orders while meeting strict delivery timelines.
- Verify order accuracy and follow customer instructions to provide reliable service.
- Communicate professionally with customers regarding deliveries and order concerns.
- Use strong time-management and problem-solving skills to complete deliveries efficiently
Customer Service Representative
4Patriots
Nashville
11.2023 - 09.2024
- Assisted a high volume of customers through phone, chat, and email while providing friendly and professional service.
- Managed customer accounts using CRM systems and maintained accurate records of customer interactions.
- Answered questions, identified customer needs, and explained available solutions clearly.
- Resolved customer concerns efficiently while working to create a positive customer experience.
- Built trust with customers through active listening, patience, and accurate communication.
Cashier/Stock Support
Whole Foods Market
Memphis
09.2021 - 02.2022
- Provided friendly and efficient customer service in a high-volume retail environment.
- Processed customer transactions accurately using point-of-sale systems.
- Stocked merchandise and maintained organized sales areas to support product availability.
- Assisted with store operations and team needs during busy periods.
Front Desk Receptionist
Affordable Dentures & Implant
Memphis
03.2021 - 08.2021
- Provided professional front-desk service and responded to patient questions regarding accounts and services.
- Verified insurance eligibility and benefits while maintaining accurate patient information.
- Communicated clearly and professionally with patients to address questions and support a positive experience.
- Assisted with administrative tasks in a fast-paced healthcare environment.
In-Store Shopper
Target
Memphis
02.2021 - 08.2021
- Picked and fulfilled online customer orders quickly and accurately in a high-volume retail environment.
- Used handheld scanners to locate merchandise, track items, and maintain order accuracy.
- Stocked shelves and helped maintain product availability and organized merchandise areas.
- Worked efficiently to meet order deadlines while maintaining quality standards.
Cashier/Stock Support
Kroger
Memphis
10.2019 - 02.2021
- Provided customer service and processed transactions accurately in a busy retail environment.
- Stocked merchandise and helped maintain clean, organized checkout and sales areas.
- Assisted customers with questions and helped locate products.
- Supported team members and store operations during high-traffic periods.
Medical Receptionist
Ross Behavioral Group
Hendersonville
05.2019 - 08.2019
- Provided professional customer service and administrative support in a healthcare setting.
- Verified insurance coverage and collected patient co-payments accurately.
- Protected confidential patient information by following HIPAA requirements.
- Assisted patients and staff to support efficient daily operations.
Sales Associate
American Eagle Outfitters
Nashville
07.2018 - 08.2019
- Assisted customers with merchandise questions and provided friendly service.
- Supported stocking, merchandising, and organization of the sales floor.
- Helped maintain efficient checkout operations during busy periods.
- Worked collaboratively with team members to support daily store goals.
Education
Bachelors of Biological Science - Biological Science
Tennessee State University
Nashville, TNSkills
- Customer & Member Service
- Customer Account Support
- In-Person, Phone, Chat & Email Communication
- Customer Concern Resolution
- Cash Handling & POS Systems
- CRM & Customer Account Systems
- Data Entry & Record Accuracy
- Explaining Services & Benefits
- Order Fulfillment & Inventory Support
- Team Collaboration
- Problem Solving
- Fast-Paced Customer Service
Affiliations
- USNDA (Dental Society) at Tennessee State University
- Tennessee State University Honors Society
- Tutoring Assistance Program at Tennessee State University
Timeline
Sortation Associate
Amazon
05.2026 - Current
Delivery Associate
DoorDash
03.2025 - 03.2026
Customer Service Representative
4Patriots
11.2023 - 09.2024
Cashier/Stock Support
Whole Foods Market
09.2021 - 02.2022
Front Desk Receptionist
Affordable Dentures & Implant
03.2021 - 08.2021
In-Store Shopper
Target
02.2021 - 08.2021
Cashier/Stock Support
Kroger
10.2019 - 02.2021
Medical Receptionist
Ross Behavioral Group
05.2019 - 08.2019
Sales Associate
American Eagle Outfitters
07.2018 - 08.2019
Bachelors of Biological Science - Biological Science
Tennessee State University