Makayla Phillips-Schaaf
Calgary,AB
Summary
Versatile bilingual biochemistry graduate eager to pursue my future as a medical professional through medical school. Possessing first-rate communication skills and personable demeanor demonstrated across 9 years in patient-focused roles. Excellent knowledge of medical terminology and hands on experience within laboratories and clinical settings.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
Blue Diamond Medical
10.2023 - Current
- Utilized electronic medical records (EMR) software to update patient profiles
- Assisted healthcare providers in examining and treating patients, including setting up examination rooms and preparing patients for exams
- Assisted with sterilization and preparation of medical equipment
- Scheduled appointments and managed patient flow
Veterinary Assistant
Copperfield Veterinary Hospital
11.2022 - 07.2023
- Assisted veterinarians with medical procedures and examinations, ensuring the safety and well-being of patients
- Assisted with laboratory tests and diagnostic imaging procedures
- Developed and maintained relationships with clients and other veterinary professionals
- Scheduled appointments and meetings, while balancing phone calls, emails and various other reception duties to ensure the smooth flow of daily operations
- Answered client inquiries via email, telephone, and in person
Pharmacy Assistant
Radiance Urgent Care Clinic
11.2021 - 10.2022
- Utilized the KROLL system to create new patient profiles and fill prescriptions
- Worked in the compounding lab along side the pharmacist
- Counted and labeled prescriptions and blister packs with correct item and quantity
- Received and downloaded pharmacy invoices
- Provided friendly customer service at prescription drop off and pickup
Customer Service Specialist
Bestbuy Canada
12.2020 - 08.2022
- Used knowledge in problem solving for customer issues as well as communication skills to provide exceptional service
- Provided expert knowledge on fairstone financing to customers and walked them through it while educating on the process
- Worked with cash & handle deposits & audits at the beginning & end of the day
- Trained and educated many employees on processes and products
- Awarded employee of the month twice within my first year at the workplace
Administrative Assistant
Rockford Group
01.2015 - 05.2019
- Served as a pleasant & helpful assistant to all office staff
- Greeted & assisted visitors along with directing all phone calls to the front desk
- Contributed to an organized workplace by maintaining company filing systems
- Assisted in social media marketing & designing a clean website for the company
Education
Bachelor of Science - Biochemistry And Molecular Biology
University of British Columbia
BC, Canada06.2020
High School Diploma -
West Island College
Calgary, AB06.2016
Skills
- Excellent analytical skills
- Outstanding interpersonal skills
- Computer proficient
- Quick learner
- Strong verbal communication
- Outstanding customer service
- Attention to detail
- Works well under stress
- Laboratory Skills
- Proficient with EMR software
Accomplishments
- Medical Terminology, Anatomy, and Physiology Fundamentals Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Volunteering
Aug 2021 — Aug 2021 - Volunteer at Camp Kindle, Calgary
• Helped coordinate the renovation of the campgrounds
• Worked with a team hands on to rebuild buildings & repaint the current buildings
Jul 2019 — Aug 2019 Shadowed at Qasr El Aini Teaching Hospital, Cairo, Egypt
• Shadowed the chief of general surgery
• Observed various operations from inside the operating room
• Attended and participated in medical school lectures
• Interacted with patients while doing rounds with the surgeons & residents
Sep 2018 — Mar 2020 Volunteer with the Blood Club, Kelowna
• Volunteered with Canadian Blood Services at training sessions, booths, events & on campus clinics
• Gave out information about blood donations & set up booths
Timeline
Medical Office Assistant
Blue Diamond Medical
10.2023 - Current
Veterinary Assistant
Copperfield Veterinary Hospital
11.2022 - 07.2023
Pharmacy Assistant
Radiance Urgent Care Clinic
11.2021 - 10.2022
Customer Service Specialist
Bestbuy Canada
12.2020 - 08.2022
Administrative Assistant
Rockford Group
01.2015 - 05.2019
Bachelor of Science - Biochemistry And Molecular Biology
University of British Columbia
High School Diploma -
West Island College
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