At Well Health Medical Centres, I excelled in streamlining patient intake and scheduling, enhancing data integrity and minimizing wait times with my proficiency in electronic health records systems. My compassionate patient engagement and strong collaborative skills significantly improved patient satisfaction and operational efficiency, showcasing my blend of clinical and administrative expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Well Health Medical Centres
06.2019 - Current
Oversee patient intake processes, ensuring that all necessary information is accurately collected and entered into the electronic health record system to streamline workflow and enhance data integrity.
Efficiently coordinate appointment scheduling, utilizing advanced scheduling software to maximize clinic resources and minimize patient wait times.
Conduct comprehensive vital sign assessments, including accurate blood pressure, and temperature readings, ensuring timely and precise documentation to uphold high standards of patient safety and care continuity.
Performed urinalysis to assess patient health, ensuring accurate collection and handling of specimens in accordance with established protocols.
Foster effective patient engagement by proactively contacting individuals to confirm test results, address concerns, and remind them of upcoming appointments, thereby improving patient adherence and satisfaction.
Streamline the referral process by managing all outgoing correspondence, including faxing critical medical documents and coordinating with specialists to ensure timely follow-up appointments for patients.
Provide vital administrative support by meticulously maintaining patient files, implementing organizational systems that enhance accessibility and compliance with health regulations.
Collaborate closely with healthcare providers to facilitate seamless communication and information sharing, contributing to a multidisciplinary approach to patient care.
Licensed Practical Nurse
Alberta Health Services
09.2024 - 11.2024
Conducted comprehensive head-to-toe assessments, documenting findings and communicating any changes to the nursing team.
Administered medications using Connect Care, ensuring accuracy in dosage and adherence to patient protocols.
Assisted Healthcare Aides (HCAs) in providing direct patient care, enhancing team efficiency and patient support.
Compliance with infection control protocols and safety standards.
Licensed Practical Nurse
Walden AgeCare
06.2024 - 08.2024
Practicum Student AgeCare Long Term, Calgary, Alberta June– August
Assisted nursing staff in delivering patient-centered care, providing support with activities of daily living (ADLs) such as grooming, feeding, and mobility assistance.
Conducted routine health assessments and recorded vital signs, ensuring timely communication of any changes in residents conditions to the nursing team.
Medication administration and documenting administered medications accurately.
Engaged with residents to promote social interaction and mental well-being, facilitating recreational activities and encouraging participation in community events.
Conducted urinalysis and inserting catheters, ensuring proper techniques were followed to maintain patient safety and comfort.
Performed wound care changes and documentation, ensuring adherence to best practices and infection control protocols.
Ophthalmologist Assistant
MCI Doctors Office
06.2020 - 03.2022
Patient Intake: Greeted patients, verified appointment details, collected medical histories, and documented current medications and allergies.
Vision Testing: Conducted preliminary visual acuity test
Ocular Assessments: Measured intraocular pressure with tonometry
Preparation for Exams: Prepared patients for examinations by explaining procedures, administering dilating eye drops, and ensuring examination rooms were organized and stocked.
Equipment Maintenance: Cleaned and maintained ophthalmic equipment, ensuring optimal functionality and compliance with safety standards.
Education
High School Diploma -
James Fowler High School
Calgary, AB
Skills
Clinical Skills: Proficient in taking and recording vital signs, conducting patient assessments
Administrative Proficiency: Strong knowledge of electronic health records systems, and appointment scheduling software
Patient Care: Exceptional ability to engage with patients, providing compassionate support and addressing inquiries with professionalism
Communication: Excellent verbal and written communication skills, enabling effective interaction with patients, families, and healthcare professionals
Organizational Skills: Highly organized with a keen attention to detail, ensuring accuracy in patient records and documentation
Time Management: Proven ability to prioritize tasks and manage time efficiently in a fast-paced healthcare environment
Problem-Solving: Strong analytical skills for identifying issues and implementing effective solutions to enhance operational processes
Team Collaboration: Ability to work collaboratively within multidisciplinary teams, contributing to a cohesive healthcare environment
Regulatory Compliance: Knowledge of health regulations, and safety standards to ensure compliance in all administrative practices
Certification
Unit Clerk Certification
Basic Life Support (BLS) Certification
WHMIS Certification
Timeline
Licensed Practical Nurse
Alberta Health Services
09.2024 - 11.2024
Licensed Practical Nurse
Walden AgeCare
06.2024 - 08.2024
Ophthalmologist Assistant
MCI Doctors Office
06.2020 - 03.2022
Medical Office Assistant
Well Health Medical Centres
06.2019 - Current
Unit Clerk Certification
Basic Life Support (BLS) Certification
WHMIS Certification
High School Diploma -
James Fowler High School
Similar Profiles
Georgia MannGeorgia Mann
Doctor Disbursement Officer at Partnered Health Medical CentresDoctor Disbursement Officer at Partnered Health Medical Centres