Makayla Mabry
Oakland
Summary
Calm, detail-oriented professional with hands-on experience in radio communication, emergency response support, and high-pressure decision-making seeking a 911 Police Dispatcher position with the City of Richmond. Proven ability to manage stressful situations, prioritize multiple tasks, and communicate clearly to ensure public safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Traffic Control
PG&E
05.2024 - Current
- Maintained constant two-way radio communication with crews, relaying urgent updates and coordinating safe operations
- Managed high-risk traffic environments requiring split-second decision-making and situational awareness
- Monitored surroundings and responded quickly to hazards to protect public and worker safety
- De-escalated frustrated or non-compliant individuals while maintaining professionalism and control
- Coordinated with multiple personnel simultaneously in fast-paced environments
- Coordinated with local authorities when necessary for road closures or traffic control measures during job site operations.
- Provided traffic control during special events and emergencies, ensuring public safety and minimal disruption.
- Coordinated traffic control efforts during major events or accidents for smoother flow of vehicles around affected areas.
Education
High School Diploma - Entry to Gas Operations
PG&E PowerPathway
Oakland, CA01.2024
High School Diploma - undefined
Patterson High School
01.2023
Skills
- Emergency Call Handling & Radio Communication
- High-Stress Decision Making & Rapid Response
- Conflict Resolution & De-escalation
- Multitasking in Fast-Paced Environments
- Public Safety Coordination
- Incident Reporting & Accurate Documentation
- Active Listening & Clear Communication
- Situational Awareness & Critical Thinking
- Construction & Field Operations Experience
- Proficient with Power & Hand Tools
- Knowledge of Basic Gas Utility Work
- Material Handling
- Excavation & Trenching
- Traffic Control Operations
- Works Efficiently in Fast-Paced Environments
Certification
- PTB & WOI-D Passed
- IBEW 1245 Hiring Hall Member
- PG&E Academy TECH-0004 Traffic Control Flagging
- PG&E Academy GAS-0802 Gas Utility Worker School
- PG&E PowerPathway Program Graduate
- ATSSA California Flagging Certification
- CPR / AED / First Aid Certified
Timeline
Traffic Control
PG&E
05.2024 - Current
High School Diploma - undefined
Patterson High School
High School Diploma - Entry to Gas Operations
PG&E PowerPathway