Makayla Ferrell
Sacramento
Summary
Efficient and compassionate behavioral aide supporting individuals with behavioral challenges in diverse settings. Skilled in implementing behavior management strategies and individualized plans, enhancing social skills, and ensuring safety through crisis intervention. Strong background in customer service and hospitality, complemented by a Medical Billing and Coding certification. Committed to fostering positive environments and promoting independence in clients.
Results-driven behavioral support professional with strong focus on team collaboration and achieving positive outcomes. Skilled in crisis intervention, behavior modification, and individualized support plans. Adaptable and reliable, consistently meeting evolving needs. Known for effective communication, empathy, and solution-oriented approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Aide
Point Quest Inc.
09.2024 - Current
- Provided one-on-one support to individuals with behavioral challenges, implementing behavior management strategies and interventions
- Monitored and documented behaviors, collecting data to track progress and identify areas for improvement
- Implemented positive reinforcement techniques to promote desired behaviors and reduce challenging behaviors
- Assisted in crisis intervention situations by utilizing de-escalation techniques to ensure the safety of all individuals involved
- Maintained confidentiality of sensitive information regarding clients' personal lives and treatment plans
- Attended training sessions on behavior management techniques to enhance knowledge and skills in the field
- Supported individuals in developing coping mechanisms to manage stress or anxiety
- Assisted with the implementation of behavior management plans during transitions between activities or environments
- Participated in professional development opportunities to stay updated on best practices in behavioral interventions
Family Caretaker
03.2024 - 09.2024
- As my pregnancy progressed, and my previous employer laid me off, I focused on my home life and the remainder of my pregnancy.
Team Member
Jersey Mike's
09.2023 - 03.2024
- Prepared and assembled a variety of sandwiches, wraps, and salads according to customer preferences and dietary restrictions
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations
- Operated cash register efficiently, handling transactions accurately while maintaining a friendly demeanor
Sales Associate
Big 5 Sporting Goods
11.2022 - 07.2023
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
Front Desk Clerk
Arden Hills Resort and Spa
05.2022 - 10.2022
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
- Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
- Provided accurate information about hotel amenities, local attractions, and transportation options to enhance the guest experience
- Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
- Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
Host/Server
Monroe's Hot Chicken
09.2021 - 05.2022
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Provided exceptional customer service by addressing guest inquiries, concerns, or special requests
- Adhered to company policies regarding food handling, storage, preparation, and presentation standards
Teacher
Sunrise Preschools
06.2019 - 06.2020
- Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension
- Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners
- Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success
- Differentiated instruction to meet the individual needs of students with varying academic levels and learning disabilities
Education
Vocational Education and Training - Dental Assisting
UEI College
Sacramento, CA08.2025
Online course - Medical Billing & Coding
University of Phoenix
Phoenix, AZ03.2022
Skills
- Data collection
- Patience and tact
- Attention to detail
- Multitasking Abilities
Certification
- Medical Billing Certification, 2022-03-01, Present, Completed medical records course at University of Phoenix.
- Food Handler Certification
- CPR Certification
- CPI Certification, 2024-10-01, 2026-10-01
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Behavioral Aide
Point Quest Inc.
09.2024 - Current
Family Caretaker
03.2024 - 09.2024
Team Member
Jersey Mike's
09.2023 - 03.2024
Sales Associate
Big 5 Sporting Goods
11.2022 - 07.2023
Front Desk Clerk
Arden Hills Resort and Spa
05.2022 - 10.2022
Host/Server
Monroe's Hot Chicken
09.2021 - 05.2022
Teacher
Sunrise Preschools
06.2019 - 06.2020
Online course - Medical Billing & Coding
University of Phoenix
Vocational Education and Training - Dental Assisting
UEI College
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