Makayla Casorso
Penticton,BC
Summary
Dedicated and loyal worker in customers service, private settings and business settings. I value helping other people and improving myself. I am self motivated, kind, bilingual, punctual, friendly and a person with many goals and interests. I work fast, am time flexible, willing to do the tough jobs, thorough but quick and am always up for feedback. I am young, energetic, intelligent and an outgoing person especially regarding strong social relations.
Overview
3
3
years of professional experience
Work History
Customer Service & Preparation
Tim Horton's
06.2022 - Current
- Collaborated with team members to improve overall response times and service quality.
- Learned the responsibilities of being a good employee- punctuality, consistency, availability, flexibility and going outside my comfort zone but in a safe setting.
- I take orders, make drinks and food, work drive through and clean.
- I have improved my communication skills and patience dealing with customers.
- I am able to manage in high stress and busy situations.
- I have found co-workers and friends throughout and have learned what it means to truly be apart of a team.
Document Filer
Accounting Firm
01.2023 - 04.2023
- I got the experience of working in a very formal environment under my dad who runs the accounting firm Casorso & Company.
- My job was handling and sorting tax files and personal files. I got to learn the rules behind confidentiality and client protection.
- I got familiar with the business's filing and sorting systems along with additional support the the workers- shredding papers, double checking the numbers and even learn small life skills surrounding taxes.
Summer Babysitter
Nanny Services
06.2021 - 09.2021
- Ensured child safety by closely supervising indoor and outdoor playtime activities.
- Developed strong bonds between the two kids and their family.
- Got a glimpse of what parenting is like and the skills needed to do so.
- I got to understand the kid's individually and their personality's, interests, dislikes, triggers, intelligence and creativity.
- I was able to set boundaries with the kids and parents in order to prevent a burn out but also allowed the kids to have boundaries. All of this helped make a safe and comfortable space for me, the kids and the family that was trusting me with the responsibility of their kids.
Education
High School Diploma -
Penticton Secondary
Penticton, BC07.2025
Skills
- Friendly, empathetic and great with people of all ages
- Customer Service
- Teamwork and Collaboration
- Customer Relations
- Being resourceful and able to problem solve
- Money handling abilities
- [French] Fluency
- Flexibility and Punctuality towards scheduling
- Customer Data Confidentiality
- Order documentation
- Passionate, loves learning and coachable
- High achieving
Accomplishments
- I got my Babysitting License and First Aid throughout the babysitting course and training.
Languages
English
Native or Bilingual
French
Professional Working
Sign Language
Elementary
Additional Information
I have played hockey for over 8 years of my life, recently quite competitive. I got the opportunities to go to Provincials, go to showcases where there are college recruiters, play aaa female hockey where I have made countless connections all throughout the country and had the skill and resources to play academy hockey if it weren't for an injury that has taken me out permanently.
I have played competitive volleyball and about every other sport out there.
I am extremely self motivated and love learning.
I am passionate about post secondary and being able to help people on the larger scale.
Timeline
Document Filer
Accounting Firm
01.2023 - 04.2023
Customer Service & Preparation
Tim Horton's
06.2022 - Current
Summer Babysitter
Nanny Services
06.2021 - 09.2021
High School Diploma -
Penticton Secondary