Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Generic

Makayla Casorso

Penticton,BC

Summary

Dedicated and loyal worker in customers service, private settings and business settings. I value helping other people and improving myself. I am self motivated, kind, bilingual, punctual, friendly and a person with many goals and interests. I work fast, am time flexible, willing to do the tough jobs, thorough but quick and am always up for feedback. I am young, energetic, intelligent and an outgoing person especially regarding strong social relations.

Overview

3
3
years of professional experience

Work History

Customer Service & Preparation

Tim Horton's
06.2022 - Current
  • Collaborated with team members to improve overall response times and service quality.
  • Learned the responsibilities of being a good employee- punctuality, consistency, availability, flexibility and going outside my comfort zone but in a safe setting.
  • I take orders, make drinks and food, work drive through and clean.
  • I have improved my communication skills and patience dealing with customers.
  • I am able to manage in high stress and busy situations.
  • I have found co-workers and friends throughout and have learned what it means to truly be apart of a team.

Document Filer

Accounting Firm
01.2023 - 04.2023


  • I got the experience of working in a very formal environment under my dad who runs the accounting firm Casorso & Company.
  • My job was handling and sorting tax files and personal files. I got to learn the rules behind confidentiality and client protection.
  • I got familiar with the business's filing and sorting systems along with additional support the the workers- shredding papers, double checking the numbers and even learn small life skills surrounding taxes.


Summer Babysitter

Nanny Services
06.2021 - 09.2021
  • Ensured child safety by closely supervising indoor and outdoor playtime activities.
  • Developed strong bonds between the two kids and their family.
  • Got a glimpse of what parenting is like and the skills needed to do so.
  • I got to understand the kid's individually and their personality's, interests, dislikes, triggers, intelligence and creativity.
  • I was able to set boundaries with the kids and parents in order to prevent a burn out but also allowed the kids to have boundaries. All of this helped make a safe and comfortable space for me, the kids and the family that was trusting me with the responsibility of their kids.

Education

High School Diploma -

Penticton Secondary
Penticton, BC
07.2025

Skills

  • Friendly, empathetic and great with people of all ages
  • Customer Service
  • Teamwork and Collaboration
  • Customer Relations
  • Being resourceful and able to problem solve
  • Money handling abilities
  • [French] Fluency
  • Flexibility and Punctuality towards scheduling
  • Customer Data Confidentiality
  • Order documentation
  • Passionate, loves learning and coachable
  • High achieving

Accomplishments


  • I got my Babysitting License and First Aid throughout the babysitting course and training.


Languages

English
Native or Bilingual
French
Professional Working
Sign Language
Elementary

Additional Information

I have played hockey for over 8 years of my life, recently quite competitive. I got the opportunities to go to Provincials, go to showcases where there are college recruiters, play aaa female hockey where I have made countless connections all throughout the country and had the skill and resources to play academy hockey if it weren't for an injury that has taken me out permanently.


I have played competitive volleyball and about every other sport out there.


I am extremely self motivated and love learning.


I am passionate about post secondary and being able to help people on the larger scale.

Timeline

Document Filer

Accounting Firm
01.2023 - 04.2023

Customer Service & Preparation

Tim Horton's
06.2022 - Current

Summer Babysitter

Nanny Services
06.2021 - 09.2021

High School Diploma -

Penticton Secondary

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Makayla Casorso