CHRISTINA ROBSON
Windsor,On
Summary
Results-oriented customer service professional with a strong track record of providing exceptional support for diverse computer systems, mobile devices, and peripheral equipment. Proficient in security standards and usability optimization, skilled in independently troubleshooting and resolving concerns. Recognized for effectively handling irate customers and transforming them into loyal advocates through Bravo Zulu awards and customer letters received during tenure at FedEx. Received flowers from Brian Dennehey as a token of gratitude for successfully locating his wife's package in Memphis, Tennessee through diligent tracing. Former business owner of three hair salons simultaneously, experienced in managing customer service issues and adept at swiftly resolving incidents.
Overview
35
35
years of professional experience
Work History
Contract Customer Service and Support
WALKERVILLE BIA
06.2024 - Current
- Events: ART WALK and WALKERVILLE EATS
- Supervisor: SHANNON, FLOWERS BY DESIGN.
- Acted as a liaison between clients and internal teams, ensuring seamless communication and timely resolution of customer concerns.
- Developed and implemented preventive maintenance procedures.
Owner/Operater
MANAGEMENT OF PROPERTY
02.1996 - 11.2019
- Owned building and business
- Managed the tenants.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Self-employed
HAIR BY NATURE OF ANCASTER
02.1996 - 03.2013
- Customer service on phone, with clients, putting through payments, balancing cash.
Customer service representative
FEDERAL EXPRESS CANADA
09.1989 - 01.1995
- My duties initially were as a call center agent at the call center in Mississauga
- I was transferred to downtown Toronto to work at the Business Service Center to deal with clients in person
- I had a till that I operated and balanced every night
- My manager also had me do the bank deposits for the station.
Education
Certificate of Completion - Customer Service
FEDEX
TorontoManagement - LEAP Management
FEDEX
Toronto, ONAVEDA ACADEMY
ACCOUNTING: SKILLS FOR CHANGE
GEORGE BROWN COLLEGE
High School Diploma -
PORT CREDIT SECONDARY SCHOOL
Mississauga, ON09.1985
Skills
- Fluent English (oral and written)
- Customer service (in person and phone)
- Great with people of all ages
- Positive attitude
- Cooking
- Coaching kids sports and games
- Team player
- Organizational Skills
- Active Listening
- Decision-Making
Timeline
Contract Customer Service and Support
WALKERVILLE BIA
06.2024 - Current
Owner/Operater
MANAGEMENT OF PROPERTY
02.1996 - 11.2019
Self-employed
HAIR BY NATURE OF ANCASTER
02.1996 - 03.2013
Customer service representative
FEDERAL EXPRESS CANADA
09.1989 - 01.1995
Certificate of Completion - Customer Service
FEDEX
Management - LEAP Management
FEDEX
AVEDA ACADEMY
ACCOUNTING: SKILLS FOR CHANGE
GEORGE BROWN COLLEGE
High School Diploma -
PORT CREDIT SECONDARY SCHOOL
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