Makala Jacobson
Estevan,SK
Summary
Dynamic professional with a proven track record at Safety Wise Ltd, adept in team leadership and time management. Excelled in enhancing customer satisfaction and optimizing operational efficiency. Demonstrated exceptional decision-making and relationship-building skills, contributing significantly to workplace excellence without.
Overview
8
8
years of professional experience
Work History
Manager
Safety Wise Ltd
02.2022 - 11.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed communications between third party organizations and patrons
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Occupational Tester
Safety Wise Ltd
11.2017 - 01.2022
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Maintained test environment stability by conducting regular maintenance and upgrades, ensuring accurate testing results.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintaining confidentiality of customer information and testing results.
Emergency Medical Responder
Trojan Safety
11.2018 - 03.2020
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
- Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
- Maintained a safe and hygienic work environment by adhering to infection control guidelines and implementing appropriate preventive measures
- Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.
Customer Service Representative
Canadian Tire
01.2017 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Emergency Medical Responder Certification -
College of Paramedics
Regina, SK11-2018
Hair Stylist Certification -
Southeast College
Weyburn, SK09-2018
High School Diploma -
Carnduff Education Complex
Carnduff, SK06-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Data entry
- Active listening
- Microsoft Excel
- Quickbooks
- Microsoft
Languages
English
Native or Bilingual
Timeline
Manager
Safety Wise Ltd
02.2022 - 11.2024
Emergency Medical Responder
Trojan Safety
11.2018 - 03.2020
Occupational Tester
Safety Wise Ltd
11.2017 - 01.2022
Customer Service Representative
Canadian Tire
01.2017 - 06.2017
Emergency Medical Responder Certification -
College of Paramedics
Hair Stylist Certification -
Southeast College
High School Diploma -
Carnduff Education Complex
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