Makala Clark
Lancaster
Summary
A dedicated and capable leader with 5 years of experience in management in a fast-paced environment. Dynamic Customer Service Manager, Heat Press Operator, and Event Assistant with proven expertise at Fasthouse. Willing to face challenges head-on and skilled in problem-solving. Seek to continue working with others in an equally complex business and leadership environment.
Overview
5
5
years of professional experience
Work History
Customer Service Manager/Heat Press Operator/Event Assistant
Fasthouse
Valencia
10.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork, and collaboration.
- Reduced customer complaints, proactively addressing issues, and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs, and define accurate plans for decreasing process lags.
- Increased workplace safety by following guidelines for wearing PPE for heat press operation.
- Ensuring the heat press meets calibration standards.
- Developed strong relationships with suppliers, ensuring reliable sourcing of materials needed for production purposes.
- Boosted overall productivity by cross-training in various roles within the production facility.
- Upheld strict quality control measures by thoroughly inspecting finished products before packaging for shipment, or delivery.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Performed data entry and completed the proper paperwork.
- Three years of experience completing physical inventory counts each month to verify the accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers, and minimizing financial loss for the company.
- Assisted in implementing a new inventory management system (SAP), resulting in more accurate record-keeping, and reduced errors.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Streamlined inventory management processes significantly reduce the time spent on stock audits.
- Product receiving, storing, and stocking via SAP.
- Handled day-to-day shipping and receiving, overseeing more than 200 to 400 packages per day.
- Maintaining and creating toolboxes for riders at events with basic tools and measurement tools that need to be calibrated.
- Utilize Microsoft Word on a daily basis.
- Worked many events, including Day in the Dirt, Mammoth Motocross, 2-Stroke Nationals, and Chaparral Sale selling products.
Administrative Support Coordinator
Omidi Enterprises
10.2020 - 03.2021
- Prepared detailed reports for management review, contributing to informed decision-making processes within the company.
- Managed calendars for multiple executives, effectively arranging appointments and preventing scheduling conflicts for job walks.
- Implemented a more efficient document management system that reduced retrieval time of important files significantly.
- Provided top-notch customer service skills when interacting with both internal staff members and external clients or partners.
- Payroll assistance
- Delivery/pick up of necessary supplies
- Assisting in IT installs as needed
- Entering required data/bookeeping
Cashier/Customer Service Representative
Ten 8 Uniforms
10.2020 - 03.2021
- Greeted all law enforcement customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed law enforcement uniform alterations
- Ordered and provided required necessities for law enforcement
Education
High School Diploma -
Quartz Hill Highschool
Quartz Hill, Ca06-2021
Skills
- Customer service
- Time management
- Effective workflow management
- Proficient in SAP
- Utilizing Microsoft Word on a daily basis
- Problem solving
- Training and mentoring
- Product knowledge
- Proficient in Elastic
- Team management
- Complaint resolution
- Inventory management
- Quality control
- Document management
- Event coordination
- Data entry
- Scheduling appointments
- Customer relations
References
Stephanie Wehan - Current Supervisor - 661-713-4576
Taylor Ayers - Current Colleague - 661-236-5295
Michelle Montiel - Family friend - 818-857-8984
Timeline
Customer Service Manager/Heat Press Operator/Event Assistant
Fasthouse
10.2021 - Current
Administrative Support Coordinator
Omidi Enterprises
10.2020 - 03.2021
Cashier/Customer Service Representative
Ten 8 Uniforms
10.2020 - 03.2021
High School Diploma -
Quartz Hill Highschool