Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makala Clark

Lancaster

Summary

A dedicated and capable leader with 5 years' experience in management in a fast paced environment. Dynamic Customer Service Manager, Heat Press Operator, and Warehouse operator with proven expertise at Fasthouse. Willing to face challenges head on and skilled in problem-solving. Seek to continue working with others in a equally complex business and leadership environment.

Overview

5
5
years of professional experience

Work History

Customer Service Manager/Heat Press Operator/Warehouse Operator

Fasthouse
10.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Increased workplace safety by following guidelines in wearing PPE for heat press operation.
  • Ensuring the heat press meets calibration standards.
  • Developed strong relationships with suppliers, ensuring reliable sourcing of materials needed for production purposes.
  • Boosted overall productivity by cross-training in various roles within the production facility.
  • Upheld strict quality control measures by thoroughly inspecting finished products before packaging for shipment or delivery.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month to verify accuracy of records and identify any discrepancies that needed correction.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Assisted in implementing a new inventory management system (SAP), resulting in more accurate record-keeping and reduced errors.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
  • Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
  • Streamlined inventory management processes, significantly reducing time spent on stock audits.
  • Product Receiving, storing, and stocking via SAP
  • Handled day-to-day shipping and receiving overseeing more than 200-400 packages per day.
  • Maintaining/creating tool boxes for riders at events


Administrative Support Coordinator

Omidi Enterprises
10.2020 - 03.2021
  • Prepared detailed reports for management review, contributing to informed decision-making processes within the company.
  • Managed calendars for multiple executives, effectively arranging appointments and preventing scheduling conflicts for job walks.
  • Implemented a more efficient document management system that reduced retrieval time of important files significantly.
  • Provided top-notch customer service skills when interacting with both internal staff members and external clients or partners.
  • Payroll assistance
  • Delivery/pick up of necessary supplies
  • Assisting in IT installs as needed
  • Entering required data/bookeeping

Cashier/Customer Service Representative

Ten 8 Uniforms
10.2020 - 03.2021
  • Greeted all law enforcement customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Completed law enforcement uniform alterations
  • Ordered and provided required necessities for law enforcement


Education

High School Diploma -

Quartz Hill Highschool
Quartz Hill, Ca
06-2021

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Training and mentoring
  • Effective workflow management
  • Product knowledge
  • Proficient in SAP
  • Proficient in Elastic
  • Proficient in Microsoft outlook, word, and Excel

Timeline

Customer Service Manager/Heat Press Operator/Warehouse Operator

Fasthouse
10.2021 - Current

Administrative Support Coordinator

Omidi Enterprises
10.2020 - 03.2021

Cashier/Customer Service Representative

Ten 8 Uniforms
10.2020 - 03.2021

High School Diploma -

Quartz Hill Highschool

Similar Profiles

CREATE PROFILE
Makala Clark