Majeh M. Abelido
Prince Albert,Canada
Summary
Experienced staff leader with a proven track record of success. Skilled in training employees and using organized approaches to efficiently handle planning, scheduling, and customer service. Forward-thinking and industrious, prioritizing diplomatic communication to maximize engagement and satisfaction for all stakeholders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
ZapsholdingLTD
Prince Albert, SK
11.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Assistant Manager
Chertodd Holdings LTD
Prince Albert, SK, Canada
10.2018 - Current
- Supervised day to day operations to meet performance, quality and service expectations
- Assisted in organizing and overseeing assignment to drive operational excellence
- Maintained positive customer relations by addressing problems head on and implementing successful corrective actions
- Completed regular ordering and inventory counts to verify stocks levels, address discrepancies, and forecast future needs
- Set aggressive target for employees to thrive company's success and strengthen motivation
- Established performance, goals for employees and provided feedback on methods for reaching those milestones
- Monitored security to protect employees, customers and property
Front Desk Agent
Best Western Marquis Inn & Suites
Prince Albert, SK
01.2019 - 12.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Food and Beverages Receptionist
Shangri-La Hotels and Resorts
Philippines
05.2016 - 05.2018
- Company Overview: Philippines
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls correct offices
- Kept Receptions area clean and neat to give visitors positive first impression
- Philippines
Guest Service Associate
Hotel XYZ
Tacloban, Philippines
02.2015 - 03.2016
- Company Overview: Tacloban, Philippines
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay
- Responded to guest inquiries, complaints and special request to increase customer satisfaction
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Delivered messages, mail and packages left for guest to hotel rooms
- Collaborated with front of house and housekeeping departments to facilitate smooth hotel operations
- Tacloban, Philippines
Team Leader
Mcdonald's
Pasig, Philippines
06.2012 - 07.2013
- Company Overview: Pasig, Philippines
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Helped meet changing demands by recommending improvements to business system or procedures
- Promoted high standards through personal example to help each member understand expected behaviour and standards
- Optimized customers experience by delivering superior services and effective supply of services and materials
- Pasig, Philippines
Education
Bachelor of Science - Hotel and Restaurant Management
AMA Computer Learning Center
Philippines04.2015
Skills
- Computer literate
- Supervising Experience
- Staff Management/Training
- Inventory Control
- POS
- Product and Service Knowledge
- Time Management
- Host/Hostess
- Front Desk
- Performance Tracking and Evaluation
- Verbal and written communication
- Operations oversight
- Operational efficiency
- Operations management
- Recruiting and hiring
- Customer service
- Problem-solving
- Multitasking and organization
- Customer relations
Certification
Food Safety Certificate
Languages
English
Professional Working
Timeline
Store Manager
ZapsholdingLTD
11.2024 - Current
Front Desk Agent
Best Western Marquis Inn & Suites
01.2019 - 12.2020
Assistant Manager
Chertodd Holdings LTD
10.2018 - Current
Food and Beverages Receptionist
Shangri-La Hotels and Resorts
05.2016 - 05.2018
Guest Service Associate
Hotel XYZ
02.2015 - 03.2016
Team Leader
Mcdonald's
06.2012 - 07.2013
Bachelor of Science - Hotel and Restaurant Management
AMA Computer Learning Center