Majda Ait Yachou
Ottawa
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings.
Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
7
7
years of professional experience
Work History
Cashier
Dollarama
11.2023 - Current
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Kept up high pace to minimize customer wait times at checkout
Customer Service Representative
Automotive Expertise Company
02.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Hilton Hotel & Resorts
07.2018 - 12.2020
- Calculated final bill and processed cash or credit transactions through POS system
- Communicated with guests to assess preferences and make targeted recommendations
- Described daily specials and answered questions regarding menu items, ingredients and preparation
Education
Master of Science - Biology And Health
University Ibn Tofail.
Kenitra, Morocco.03-2021
Bachelor of Science - Biological Sciences
University Ibn Tofail
Kenitra, Morocco.06-2016
Skills
- Strong Bilingual Communicator
- Superior Customer Service Skills
- Independent Worker
- Time efficient
- Fast-Learner
- Team Player
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Cashier
Dollarama
11.2023 - Current
Customer Service Representative
Automotive Expertise Company
02.2020 - 11.2022
Customer Service Representative
Hilton Hotel & Resorts
07.2018 - 12.2020
Master of Science - Biology And Health
University Ibn Tofail.
Bachelor of Science - Biological Sciences
University Ibn Tofail
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