Overview
Work History
Timeline
Generic

Maitri Dixit

Hamilton,ON

Overview

5
5
years of professional experience

Work History

Customer Service Representative/Supervisor

Tim Hortons
Hamilton, ON
06.2023 - Current
  • Perform overall store management, customer service, budgeting, sales forecasting profits, labor costs, scheduling, shrink/loss, inventory turnover, expenditure control, merchandising, ensuring a productive environment of the store
  • Serve customers as an ambassador for their store by greeting customers, seeking their feedback, and ensuring customer needs, complaints, and issues are resolved within company guidelines to create a positive experience
  • Support store initiatives to serve the community by participating in and supporting community events and developing relationships with key community groups; participate in company-sponsored programs, events, and sustainability efforts
  • Manage financial/cash transactions, cash-register reconciliations, and perform POS checkouts (credit and debit card transactions)
  • Drive employee engagement, managing performance, providing training and development to increase performance
  • Ensure compliance with confidentiality and key control procedures and confirmed operations of the company as per the Occupational Health & Safety (OH&S) Act protocols

Bank Teller/Advisor

SBI (State Bank of India)
01.2020 - 01.2023
  • Showcased client-focused sales expertise and natural problem-solving skills to maximize each client interaction related to everyday banking, credit, loans, and investment needs
  • Proactively engaged with clients in all areas of the branch and the community, uncovering banking needs, providing help and advice, as well as identifying referral opportunities
  • Demonstrated effective use of digital banking and onboarding a new client; cultivate and maintain relationships with partners to make the most of business opportunities and referrals
  • Focused on client education
  • Leveraging technology to deliver a memorable client experience, drive sales, and retain business
  • Handled daily branch administrative duties and supported frontline staff to maintain professional space and environment in the branch in common areas; ensured adherence to SBI's values, code of conduct, and AML/ATF compliance and regulations

Timeline

Customer Service Representative/Supervisor

Tim Hortons
06.2023 - Current

Bank Teller/Advisor

SBI (State Bank of India)
01.2020 - 01.2023

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Maitri Dixit