Ali-Omar Mohomed
Barrie
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Supervisor
The Beer Store
09.2022 - Current
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Implemented company policies and procedures for professional, cohesive customer care.
Life Enrichment Coordinator [Placement]
Amica Little
09.2023 - 04.2024
- Evaluated program effectiveness regularly, utilizing feedback from residents, families, and staff to make continuous improvements in programming offerings.
- Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
- Maintained accurate documentation of resident participation in life enrichment programs for use by interdisciplinary teams during care planning processes.
- Collaborated with interdisciplinary teams to assess resident preferences and develop personalized activities that promoted physical, mental, and emotional wellbeing.
Educational Assistant [Placement]
Trillium Woods Elementary School
01.2023 - 04.2023
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behaviour.
- Supported student learning objectives through personalized and small-group assistance.
Seasonal Customer Service Representative
Liquor Control Board of Ontario
07.2021 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Ski Lift Operator/Supervisor
The Heights of Horseshoe Valley
01.2022 - 03.2022
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
- Demonstrated strong problem-solving skills by swiftly identifying issues affecting ski lift operations and proposing practical solutions to management.
- Provided excellent customer service through friendly interaction with guests while answering questions or addressing concerns about the ski lift operations.
Assistant Pc Express Supervisor
Zehrs Market Duckworth
03.2020 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Bakery Clerk
Zehrs Market Duckworth
10.2017 - 03.2020
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from the department to keep areas well-stocked for maximum sales.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Education
Bachelor of Science - Honours Bachelor of Social Work
Lakehead University
Orillia, ON04-2028
Bachelor of Arts - Sociology
Lakehead University
Orillia, ON04-2027
Social Service Worker - Social Services
Seneca Polytechnic
King City, ON04.2024
Skills
- Call center experience
- Product knowledge
- HR support
- Data entry
- Team coaching
- Issue resolution
- Continuous improvement
- Skill development
- Performance evaluations
- Staff monitoring
- Timekeeping administration
- Customer service analysis
Languages
English
Full Professional
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft
Interests
Social Services
Developing skills in my future of Social Work
Quick learn in majority of fields
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork from home optionTeam Building / Company RetreatsPersonal development programsTimeline
Life Enrichment Coordinator [Placement]
Amica Little
09.2023 - 04.2024
Educational Assistant [Placement]
Trillium Woods Elementary School
01.2023 - 04.2023
Customer Service Representative/Supervisor
The Beer Store
09.2022 - Current
Ski Lift Operator/Supervisor
The Heights of Horseshoe Valley
01.2022 - 03.2022
Seasonal Customer Service Representative
Liquor Control Board of Ontario
07.2021 - 09.2022
Assistant Pc Express Supervisor
Zehrs Market Duckworth
03.2020 - 12.2021
Bakery Clerk
Zehrs Market Duckworth
10.2017 - 03.2020
Bachelor of Science - Honours Bachelor of Social Work
Lakehead University
Bachelor of Arts - Sociology
Lakehead University
Social Service Worker - Social Services
Seneca Polytechnic
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