Adaptable professional skilled in retail operations and customer engagement. Demonstrated ability to manage inventory and provide product knowledge, ensuring a seamless shopping experience and fostering customer loyalty.
Overview
7
7
years of professional experience
Work History
Store Associate
Marshalls-Winners: The TJX Companies
Ottawa, Ontario
10.2025 - 01.2026
Assisted customers in locating merchandise throughout the store.
Ensured cleanliness and organization of sales floor displays to create an inviting shopping environment.
Stocked shelves with new merchandise and ensured proper signage.
Worked with team members to improve customer service experience through effective communication and support.
Provided product knowledge and answered customer inquiries promptly.
Participated in inventory counts to ensure accurate stock levels.
Delivered exceptional customer service by promptly addressing inquiries and providing product knowledge.
Store Associate
Customize IT
Ottawa, Ontario
04.2025 - 10.2025
Assisted customers in selecting apparel and guided them through the T-shirt customization process.
Operated heat press and vinyl cutter equipment to produce personalized designs. Processed sales transactions and managed returns using POS systems.
Organized and maintained appealing store displays, restocked merchandise, and monitored inventory levels to ensure product availability.
Handled customer inquiries and offered design suggestions, contributing to improved customer satisfaction and loyalty.
Executive
M&W Fashion Limited
Ottawa, Ontario
01.2019 - 03.2025
Strengthened company business by leading implementation of projects and procedures that enhanced operational effectiveness.
Determined appropriate budgets and administered expenditures
Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
Boosted team morale through monthly events, including luncheons and workshops for one-on-one concern addressing.
Education
Bachelor of Science - Neuroscience And Mental Health
Carleton University
Ottawa
03-2026
Skills
Customer service and sales
Cash handling
Retail operations
Operations oversight
Quality Control & Attention to Detail
Team collaboration
Leadership networking
Timeline
Store Associate
Marshalls-Winners: The TJX Companies
10.2025 - 01.2026
Store Associate
Customize IT
04.2025 - 10.2025
Executive
M&W Fashion Limited
01.2019 - 03.2025
Bachelor of Science - Neuroscience And Mental Health