Maira Asrar
Waterloo,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Loyalty& Consumer Insights Analyst Co-op
Loblaw Companies
05.2023 - 08.2023
- Executed and optimized loyalty campaigns at Shoppers Drug Mart by leveraging customer data fortargeted strategies using SQL, MicroStrategy, Teradata, and Excel.
- Delivered weekly and period end reports on campaign performance and devised future business strategies.
- Collaborated with other teams to support ad-hoc analysis resulting in a streamlined process for future requests.
Assistant Onboarding Manager
AJ Transportation Inc
08.2020 - 04.2023
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
- Completed required criminal, credit, or drug tests for new hires and FMSCA audit.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Customer Service Representative
HOC Limited
10.2021 - 10.2022
- Updated account information to maintain customer records.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Digital Marketing Coordinator
Otsimo
05.2021 - 10.2021
- Supported the weekly blog by proofreading articles and effectively utilizing markdown to eliminate errors or bugs on the website.
- Restructured social media content and utilized Canva for designing weekly Instagram posts, leading to a 50% surge in engagement rate.
- Developed and implemented recorded onboarding webinars to aid customers and address inquiries.
- Performed lead generation activities by initiating cold calls and sending emails to relevant companies.
Education
Master of Arts - Economics
University of Waterloo
Waterloo, ON04.2024
Skills
- Task Prioritization
- Public Speaking
- Flexible and Adaptable
- Organization and Time Management
- Attention to Detail
- Analytical and Critical Thinking
- Microsoft Office
- Data Entry
- Clerical Support
Additional Information
Recognition from U.S Department of State for completing 100 hours of volunteering in 10 months
Volunteering experience at shelter homes, animals shelters, and food pantries
Timeline
Loyalty& Consumer Insights Analyst Co-op
Loblaw Companies
05.2023 - 08.2023
Customer Service Representative
HOC Limited
10.2021 - 10.2022
Digital Marketing Coordinator
Otsimo
05.2021 - 10.2021
Assistant Onboarding Manager
AJ Transportation Inc
08.2020 - 04.2023
Master of Arts - Economics
University of Waterloo